Important information on your Dyson Guarantee

New Requirements for Product Guarantees

Thank you for purchasing a Dyson appliance. Your Dyson appliance comes with a Dyson Guarantee. As you may know, recent legal changes apply to Product Guarantees provided with appliances purchased by a Consumer. The Dyson Guarantee document provided on purchase of your Dyson appliance may not take into account these recent legal changes. For a Consumer, under the Australian Consumer Law, this page provides information to be read with your Dyson Guarantee to ensure that you are fully informed about your legal rights.

Statutory rights for goods purchased as a Consumer

Dyson appliances come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. All rights provided under your Dyson Guarantee are in addition to any rights you have as a Consumer under the Australian Consumer Law.

Terms and conditions of your Dyson Guarantee

The recent legal changes do not change the general terms and conditions of your Dyson Guarantee. Please review the Dyson Guarantee document provided with your Dyson appliance for information on:

  • registration of your Dyson Guarantee;
  • what is covered by the Dyson Guarantee;
  • the period under which you can claim under your Dyson Guarantee and
  • any conditions you must comply with in order to claim under your Dyson Guarantee.

If you have any questions about the terms and conditions of your Dyson Guarantee, please call the Dyson Customer Care Helpline on 1800 239 766 between 8.00am to 6.00pm EST Monday to Friday and 8.30am - 4.00pm EST Saturday and Sunday.

How to claim under your Dyson Guarantee

To claim under your Dyson Guarantee please contact the Dyson Customer Care Helpline on 1800 239 766. Otherwise, you can contact us on the following:

Email: customercare@dyson.com.au

Address: Dyson Appliances (Aust) Pty Ltd, PO Box 2835, Taren Point, NSW 2229

Most queries can be solved over the phone. If it is determined that your Dyson appliance needs repair, you will be provided with a reply paid address for your state through the Dyson Customer Care Helpline.

If your repair or replacement is covered by your Dyson Guarantee, it will be repaired or replaced at no cost. If the repair or replacement is found not to be covered under your Dyson Guarantee, the repair or replacement and any associated delivery charges (both to and from us) will be at your cost, subject to your statutory rights and remedies as a Consumer.