{"productPicker":{"title":"Select the Dyson machine you own."},"serialPrefixLookup":{"serialPrefixLookupTitle":"Enter your serial number for Dyson support","descriptionText":"We need the first three digits of your serial number. You'll find it on your machine, on the label that looks like this.","imageUrl":"/medialibrary/Images/Dyson/Support/SerialNumberRatingPlate.ashx","richText":"<p>Example: <strong>123</strong>-AU-A12345 or <strong>AB1</strong>-AU-A123456</p>","helpLinkText":"Do you need help locating your serial number?","helpLinkUrl":"/lightboxes/shop/informationlinks/findyourserialnumber/findyourserialnumberdesktopandmobile.aspx","buttonText":"Find your machine","errorText":"Sorry we don't recognise that serial number. Please check and try again."},"journey":{"productBanner":{"backButtonText":"Return to selection"},"breadcrumbTrail":{"expandText":"See all steps","supportLandingPageTitle":"Support"},"contactUs":{"resolvedTitle":"We're glad the problem has been solved.","resolvedSubtitle":"Please let us know if there's anything else we can help you with.","unresolvedTitle":"Apologies. We can't help you online.","unresolvedSubtitle":"But our Customer Support Team will be able to help solve your problem.","inTouchText":"Please contact us.","expertsText":"Our experts are ready to help you.","contactMethods":[{"customText":"<style type=\"text/css\">\n .contact-icon {\n height: 2.5rem;\n width: 2.5rem;\n }\n</style>\n<p>\n<table>\n <tbody>\n <tr>\n <td>\n <svg class=\"contact-icon\"><svg><use xmlns:xlink=\"http://www.w3.org/1999/xlink\" xlink:href=\"/leap/images/icons.sprite.svg#call\"></use></svg></svg>\n </td>\n <td> Call us free on<br />\n <strong> 1800 239 766</strong></p>\n </td>\n </tr>\n <tr>\n <td> </td>\n <td> </td>\n </tr>\n <tr>\n <td> <a href=\"mailto:aucustomercare@dyson.com\"><svg class=\"contact-icon\"><svg><use xmlns:xlink=\"http://www.w3.org/1999/xlink\" xlink:href=\"/leap/images/icons.sprite.svg#email1\"></use></svg></svg></a></td>\n <td> Email us at<br />\n \n <div class=\"email-address\" style=\"box-sizing: inherit; display: inline !important;\"></div>\n <div class=\"email-address\" style=\"box-sizing: inherit; font-weight: 700; display: inline !important;\">aucustomercare@dyson.com</div>\n </td>\n </tr>\n </tbody>\n</table>\n <br />\n<p>Our customer care team is available Monday - Friday from 8:00am to 7:00pm and Saturday - Sunday 8:30am - 4:00pm AEST.</p>","contactMethod":"CUSTOM"},{"customText":"<p><br />\n</p>","contactMethod":"CUSTOM"}]},"rateSupport":{"buttonText":"Submit feedback","ratingTitle":"How would you rate our online support?","ratingText":["Poor","Average","Good","Very Good","Excellent"],"submitAlertText":"Please select a Rating"},"stepsData":{"downloadText":"Download PDF"}},"language":{"countryCode":"AU","cultureCode":"en-AU"},"deepLinkBaseUrlPath":"SupportHome","error":{"resolveUnavailableText":"Support network unavailable","productUnavailableText":"The requested product is not available at this time","unableToContinueJourneyText":"We are unable to continue the current journey online","genericErrorText":"Our support system has encountered an error"},"pageTitle":"Support"}