Help and support for Dyson Pure Hot+Cool™ owners – Dyson Australia

Explore the Dyson Pure Hot+Cool™ purifier fan heater

Support for Dyson Pure Hot+Cool™ purifier fan heater owners

Watch our video on how to quickly get up and running

Connecting your machine to the Dyson Link app

The Dyson Link app allows you to control your purifier fan heater, direct from your device.1 Follow three simple steps to connect the app to your machine.

Step 1

Download the Dyson Link app, open it and select 'Add machine' from the menu. Then select your machine.

Step 2

Hold your device next to your machine's display. This will allow your machine to detect your mobile device.

Step 3

Press the power button on your machine to activate the pairing process. Then follow the on-screen instructions to complete connection set-up. 

Understanding your LCD screen's icons

The icons on the built-in LCD screen show you which pollutants are present, reporting them in real time. They also tell you about temperature, humidity and filter life.

Indoor Air Quality Index (AQI)

Shows your air quality over the last 12 seconds, or over the last 24 hours.

Particulate matter PM2.5

Shows microscopic particles smaller than 2.5 microns, including smoke, bacteria and allergens.

Particulate matter PM10

Shows particles smaller than 10 microns, including pollen, dust and pet dander.

Volatile Organic Compounds (VOCs)

Shows gases released from a wide range of sources, such as aerosol sprays and air fresheners. They include formaldehyde and benzene, household fumes and odours.

Nitrogen Dioxide (NO2)

Shows oxidising gases such as NO2, released by combustion. Includes cigarette smoke, car emissions, candles and gas stoves.

Filter life

Shows how much filter life remains on both the HEPA and active carbon filters. So you know which one to replace and when.

Understanding pollutant levels

When a pollutant causes the air quality to drop, the relevant icon will appear on the LCD screen. The coloured bar on the left of the screen will indicate how much of the pollutant is present, and will continually update as your machine purifies the air.


When the green section of the coloured bar is highlighted, your machine is detecting a very low level of the type of pollutant.


When the yellow section of the coloured bar is highlighted, your machine is detecting a moderate level of the type of pollutant. 


When the orange section of the coloured bar is highlighted, your machine is detecting a high level of the type of pollutant.

Very poor

When the red section of the coloured bar is highlighted, your machine is detecting a very high level of the type of pollutant.


Helpful tips for using your machine

See how to heat to a target temperature or use Fan mode

Oscillation and airflow

Watch our video guide on how to customise the angle, speed and direction of airflow.

7-day scheduling

Set when you want your machine to be on and off, up to seven days in advance, with the Dyson Link app.

Night-time mode

For the quietest settings and a dimmed screen, set your machine to Night-time mode using your remote control.

Sleep timer

Set a timer to turn your machine off for any time between 15 minutes and 9 hours, using your remote control. 

See how to monitor and replace the filters

Register your warranty

The benefits of registering

'How to' videos

To help you get the most from your machine. Quick and easy.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer.

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.

Expert advice. 7 days a week.

Freephone and live chat. Open at 8am - 8pm Monday to Friday. 8am - 6pm Saturday and Sunday.

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period.

Hassle-free replacement

If we can't repair your machine, we'll replace it while it's under guarantee. Fast.

We don't stop caring about our machines once they're yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we'll still be on hand to help.