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Dyson Australia delivery and returns

Delivery timings

Current Standard delivery timeline estimates from dispatch are:

Business Days (excluding public holidays)
State
Metro
Regional
NSW
2 - 4 days
2 - 5 days
VIC
2 - 4 days
3 - 5 days
QLD
2 - 4 days
2 - 5 days
SA
2 - 6 days
2 - 6 days
WA
2 - 7 days
5 - 10 days
NT
4 - 8 days
4 - 9 days
TAS
3 - 6 days
3 - 6 days

You will receive confirmation by email once your delivery is dispatched which will include the third-party tracking details of your order.

If you have ordered multiple items, they might be dispatched separately depending on the availability of the different items.

You will receive confirmation by email once your delivery is dispatched which will include the third-party tracking details of your order.

Shipping fees:

Shipping Method Over $89 Under $89
Standard delivery Free $10

Your order will be delivered by one of our approved logistics partners.

If you're not home to receive your order

If no-one is in when the courier attempts delivery, the driver will leave a calling card with instructions on what to do. You are able to choose Safe Drop as a delivery option however this is done at your own risk.

We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box where your item will not fit). If this impacts your order, we'll notify you as soon as possible

Frequently Asked Questions

You will receive confirmation by email once your delivery is dispatched which will include the third-party tracking details of your order.

For orders sent via DHL track HERE.

For orders sent via Auspost track HERE.

Your email will include an estimated delivery date based on your location, we aim to have orders delivered within 2-4 business days in metro areas and 3-6 business days in regional areas. For NT and WA please add an additional 2 business days.

Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond Dyson’s reasonable control.

We aim to dispatch all orders within 1 business day. However, dispatch times may vary depending on your location and product availability.

Once your order has been dispatched, you’ll receive a confirmation email. This will include tracking details from our delivery partner so you can follow your parcel’s journey.

Yes, you can request changes such as Authority to Leave or update your delivery address using the tracking link provided in your dispatch email.

If you have ordered multiple items, they might be dispatched separately depending on the availability of the different items.

If your order is lost or damaged during transit, please contact our Customer Care team in Australia at 1800 239 766. We’re available:

    • Monday to Friday: 8am – 6pm (AEST)
    • Saturday: 8am – 5pm (AEST) Alternatively, you can reach out to us online here.

    • We always try to send your items in one package. However, depending on stock availability, your order may be split and shipped in multiple deliveries.

    For detailed information on returning Dyson products, please visit Dyson Returns Information here.

    We are unable to cancel or amend orders after they are placed. If your address is incorrect or you need to redirect your package this will need to be done via your tracking details with the relevant carrier.

    Please contact our Customer Care team in Australia at 1800 239 766. We’re available:

    • Monday to Friday: 8am – 6pm (AEST)
    • Saturday: 8am – 5pm (AEST) Alternatively, you can reach out to us online here.

    • Returns information

    Product Returns

    If you have an issue with your Dyson machine, please contact Customer Care on 1800 239 766 between 8am to 6pm (AEST) Monday to Friday, or 8am to 5pm (AEST) Saturday.

    Dyson 45 day Money Back Guarantee

    If you change your mind about your order, you can cancel within 45 days of receiving your machine(s) with our Dyson Money Back Guarantee. You can return your machine in the following ways:

    • Contact Customer Care on 1800 239 766 between 8am to 6pm (AEST) Monday to Friday, or 8am to 5pm (AEST) Saturday for an Australia Post pre–paid tracking label to attach to your item, then simply take it into your Local AU Post Office who will arrange free return delivery
    • Drop your machine off at your nearest Dyson Service Centre

    If you have purchased your machine as part of a Bundle, you can return items individually. However, if you change your mind and do not return everything included in your bundle purchase, your refund will exclude the value of any items you are keeping. These values are based on the item’s individual price on Dyson.com.au at the time you place your order.

    Please read the full 45 day Money Back Guarantee Terms and Conditions.

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