Dyson Returns & Refunds – Customer Information
Dyson offers a 45-Day Money Back Guarantee on machines and parts purchased directly from us.
If you're not completely satisfied with your purchase, returning your product is simple and hassle-free.
How to Return a Dyson Product
1. Contact Dyson Customer Care
Call 1800 239 766 Hours: 8am–6pm AEST (Mon–Fri), 8am–5pm AEST (Sat)
Click on Contact Us for other options.
- You will receive a post-paid label within an hour of your contact.
2. Box it
Repackage your order and ensure the following are included and in good condition:
- The machine
- All accessories and bonus items
- Original packaging
3. Drop Off Your Return
You must drop your return off within 14 days of contacting Dyson. Your post-paid label may be used at any Australia Post Office.
4. Assessed – Processed
Your return will be assessed by our team to ensure eligibility based on the T&Cs below. Once eligibility is confirmed we will process your refund.
Refunds can take 7-14 business days to be finalised and for the money to arrive in your account from the day the refund is approved.
Terms and Conditions
The full terms and conditions can be found under the 45-Day Money Back Guarantee
Frequently Asked Questions
Yes, Dyson provides a pre-paid return label for standard shipping.
Please return to the purchase location to make a return. The team will be able to inspect and process the refund on the spot.
Refunds are processed within 7–14 business days after the return is received. Depending on your payment method and financial institution.
Refunds are issued to the original form of payment.
Yes, all gift-with-purchase items must be returned along with the qualifying product. You’ll receive multiple shipping labels if needed.
No. Products purchased from other retailers must be returned to the original place of purchase. Dyson can assist with warranty support if needed.