Buying from the Website

1. You acknowledge and warrant to Dyson that:
   
   1. you are an Australian resident aged 18 years or over;
   2. you will be liable for all costs, fees, charges and other amounts which may become payable to Dyson as a result of your use of this website;
   3. you are not breaching any requirement of any applicable law relating to the privacy of personal information by providing the information to Dyson; and
   4. all information (including credit card details) you provide to Dyson is true and complete.
2. Your telephone order or on-line purchase order (as applicable) is an offer to buy from Dyson. All Australian orders should include a daytime delivery address and contact details. Dyson reserves the right not to accept an order at its sole discretion.
3. By providing your details, you consent to receiving related communications from us, including confirmation that the order has been received by Dyson. Confirmation of the order does not constitute acceptance of your order. Dyson reserves the right at any time after receipt of your order to accept or decline your order for any reason (including stock run out), regardless of whether your order has been confirmed or your credit or debit card has been charged or paypal has been cleared. If your order is declined or cancelled by Dyson after the payment for the purchase, Dyson will promptly refund your payment to the credit or debit card or method you originally used for the purchase.
4. Payment for the goods which you order must be made either by one of the payment method options listed on the website which may change from time to time. Payment will be charged at the time of Dyson receiving your order and prior to the time that the goods are dispatched and received by you. Dyson will provide you with an invoice number as confirmation of the order. If your payment is rejected by the card issuer or payment provider your order will not be dispatched. Payment is made at your own risk.
5. If you pre-order for the goods, order goods which are currently out of stock, or book a delivery slot in advance, Dyson and its payment partners will authorise or reserve a charge on your credit or debit card, Paypal or other payment method for any amount up to the full value of the goods at any time between the order being placed and the goods being delivered. If the authorisation has expired or for any reason has failed, Dyson reserves the right to re-authorise up to the full amount, either before or after dispatch of the goods. In which case, Dyson will notify you via the email address provided during checkout. If Dyson does not receive re-authorisation then Dyson will contact you so that you can provide Dyson with another payment method. If in the unlikely event that the price increases from when it was originally ordered, Dyson will contact you 7 days before requesting re-authorisation.
6. The price of the goods (including for parts and accessories) (inclusive of GST), the applicable delivery costs and availability of the goods displayed on this website are subject to change without notice. The title to goods will only pass following payment in full.
7. Delivery dates of the goods are intended to be an estimate only. Any delivery estimates stated on this website or in communications from Dyson should be read together with any additional notices about the potential for temporary delays in dispatch or delivery.
8. Orders will only be accepted from and dispatched to street addresses in Australia.
9. Delivery of the products may be totally or partially suspended by Dyson during any period in which Dyson may be prevented or hindered from delivery by its normal means of delivery or supply through any circumstances outside its reasonable control, including but not limited to strikes, disease outbreaks, lockouts or government restrictions, unavailability of stock, accidents or breakdowns of plant or machinery. To the extent permitted by law, Dyson will not be liable for any indirect loss or damage arising from its failure to deliver any or all of the products.
10. Any failed delivery attempt due to incorrect details provided by you must be paid for by you. Subsequent delivery attempts may incur additional delivery charges.
11. To the fullest extent permitted by applicable law, Dyson (including its employees, officers, agents and contractors) makes no representations about the materials contained on this website or any websites linked to this website.
12. To the fullest extent permitted by applicable law, Dyson (including its employees, officers, agents and contractors):
    1. is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may suffered be directly or indirectly, in connection with use of this website including but not limited to interference with or damage to your computer systems; and
    2. excludes liability (whether that liability arises under contract, tort (including negligence) or statute) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this website.
13. The Australian Consumer Law provides for statutory guarantees that cannot be excluded by law. Limitations outlined anywhere in these Terms and Conditions, will not operate to the extent they are inconsistent with those statutory guarantees.
14. Dyson may vary these terms and conditions at any time. Any variations become effective on posting. By making a purchase through this site after the terms and conditions have been varied, you agree to be bound by the variation.

Privacy

1. Use of the Dyson website (including the purchase of products and redemption of offers in these Terms and Conditions) may involve the collection of personal information. We only use your personal information in accordance with our Privacy Policy. Please take time to read this, as it includes important information which applies to you.

Dyson 45-day money back guarantee

1. Information on this offer and how to claim forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
2. To be eligible to claim the offer, you must have purchased an Eligible Dyson product (defined in clause 3) from Dyson:
   
   1. at www.dyson.com.au; or
   2. by phone, email or Live Chat from Dyson’s Customer Care team
3. Eligible Dyson products are all Dyson consumer machines and Dyson Hair Care professional edition machines for salons and stylists.
4. Subject to your rights under Australian Consumer Law, where a presentation case has been personalised, a refund cannot be claimed under this offer.
5. To be eligible to claim under this offer:
   
   1. the product must have been used under normal household conditions (or normal salon/stylist conditions for Dyson Hair Care professional edition machines) and maintained according to the instructions supplied; and
   2. the product, all accessories and any gifts or bonus products must be returned undamaged, in full working order (unless an issue is due to a manufacturing fault), in original packaging and with original proof of purchase; and
   3. you must produce such evidence as is reasonably required by Dyson to establish that the product is not subject to any hire purchase, lease, rental or other agreement, a result of which being that another party has an interest in or charge over the product.
6. To claim, you must contact Dyson’s Customer Care team by phone at 1800 239 766 within 45 days of purchase. The returned product must be returned to Dyson within 14 days of lodging your claim with Dyson.
7. Dyson reserves the right to verify the validity of all claims made in connection with this offer. If your claim is assessed as valid, Dyson will provide you with instructions on how to return your machine to Dyson’s Australian premises. Dyson will cover the cost of delivery of the product within Australia.
8. Dyson has absolute discretion to determine whether these Terms and Conditions have been satisfied entitling you to a refund under this offer.
9. The product, all accessories and any gifts or bonus products must be returned undamaged, in full working order, in original packaging and with original proof of purchase.
10. If authorised by Dyson, allow 45 days to receive the refund from the date of authorisation.
11. This offer is in addition to, and does not exclude, restrict or modify, any rights you have under the Australian Consumer Law.
12. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
13. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim form that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
14. Dyson’s decision is final and no correspondence will be entered into.
15. All debossing and customisation orders are exempted from the 45-day money back guarantee.

Dyson 90-day money back guarantee

1. Information on this offer and how to claim forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
2. To be eligible to claim the offer, you must have purchased an Eligible Dyson product (defined in clause 3) from Dyson:
   
   1. at at www.dyson.com.au; or
   2. by phone, email or Live Chat from Dyson’s Customer Care team​.
3. Eligible Dyson product is the Dyson 360 Vis Nav™ robot vacuum. ​
4. Subject to your rights under Australian Consumer Law, where a presentation case has been personalised, a refund cannot be claimed under this offer.​
5. To be eligible to claim under this offer:​
   
   1. the product must have been used under normal household conditions and maintained according to the instructions supplied; and​
   2. the product, all accessories and any gifts or bonus products must be returned undamaged, in full working order (unless an issue is due to a manufacturing fault), in original packaging and with original proof of purchase; and
   3. you must produce such evidence as is reasonably required by Dyson to establish that the product is not subject to any hire purchase, lease, rental or other agreement, a result of which being that another party has an interest in or charge over the product.​​
6. To claim, you must contact Dyson’s Customer Care team by phone at 1800 239 766 within 90 days of purchase. The returned product must be returned to Dyson within 14 days of lodging your claim with Dyson.​
7. Dyson reserves the right to verify the validity of all claims made in connection with this offer. If your claim is assessed as valid, Dyson will provide you with instructions on how to return your machine to Dyson’s Australian premises. Dyson will cover the cost of delivery of the product within Australia.​
8. Dyson has absolute discretion to determine whether these Terms and Conditions have been satisfied entitling you to a refund under this offer.​
9. The product, all accessories and any gifts or bonus products must be returned undamaged, in full working order, in original packaging and with original proof of purchase.​
10. If authorised by Dyson, allow 45 days to receive the refund from the date of authorisation.​
11. This offer is in addition to, and does not exclude, restrict or modify, any rights you have under the Australian Consumer Law.​
12. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.​
13. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim form that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.​
14. Dyson’s decision is final and no correspondence will be entered into.​
15. All debossing and customisation orders are exempted from the 90-day money back guarantee.​

Dyson Academy

1. Information on how to claim, Dyson’s offers in connection with the Dyson Academy, and the promotional card received by you form part of these Terms and Conditions. By using the promotional code received by you in connection with the Dyson Academy, you accept these Terms and Conditions and the terms and conditions on the promotional card (including the promotional code) provided to you by Dyson.
2. The Dyson Academy program is run by Dyson for eligible retail partners, as determined by Dyson. Dyson offers promotional codes in connection with the Dyson Academy for training purposes and to increase product awareness of participants.
3. A promotional code issued to you in connection with the Dyson Academy program is valid during the specified time period on the promotional card, and on the terms and conditions set out in the promotional card provided to you.
4. To be eligible to claim, participants must be employees of a retail partner participating in the Dyson Academy program, and attend a Dyson Academy event.
5. Dyson reserves the right to verify the validity of all purchases made through the Dyson Academy program and reject any purchase that is made in breach of Dyson’s terms and conditions (including any terms and conditions that apply to a promotional code issued under the Dyson Academy program).
6. Each promotional code is valid for one product purchased as specified on your promotional email in one transaction, is not transferable or exchangeable, and cannot be taken as cash. Purchases made using a promotional code under the Dyson Academy program must be for personal use only.
7. Promotional codes are able to be redeemed online only at www.dyson.com.au, and are not able to be used for purchase of Dyson products in stores at retailers or in conjunction with any other offer. Stock is subject to availability. No rain checks.
8. Dyson reserves the right to cancel, terminate, modify or suspend the offer at any time without prior notice.
9. Except for any liability that cannot be excluded by law including statutory guarantees that cannot be excluded under the Australian Consumer Law, Dyson excludes all liability (including for negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason.
10. Dyson may collect and use your personal information to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to your purchase and the warranty (e.g. warranty registration, product recalls) (“the Purposes”). With your consent, Dyson may also collect and use your personal information to provide you with updates on our latest products and services, to analyse and conduct research about customer choices and for other marketing related purposes. In doing so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of these recipients may be located overseas, including in the United States of America, Amsterdam and the United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfill the Purposes. You may find out more details of our privacy policy at privacy.dyson.com or you can contact us at 1800 239 766 for any queries.
11. In these terms and conditions, Dyson means Dyson Appliances (Aust.) Pty Limited (ABN 50 073 072 509), of Suite 2, Level 22, Tower 3, International Towers, 300 Barangaroo Avenue, Barangaroo.

Dyson Little Scientists Offer

1. Information on how to claim and Dyson’s offers in connection with the Dyson Little Scientists offer forms part of these Terms and Conditions. By using the promotional code received by you in connection with Dyson Little Scientists offer, you accept these Terms and Conditions and the terms and conditions on the Dyson Little Scientists offer leaflet (including the promotional code) provided to you by Dyson.
2. A promotional code issued to you is valid during the specified time period and on the terms and conditions set out in the Dyson Little Scientists offer leaflet provided to you.
3. Dyson reserves the right to verify the validity of all purchases made through the Dyson Little Scientists offer and reject any purchase that is made in breach of Dyson’s terms and conditions (including any terms and conditions that apply to a promotional code issued under the Dyson Little Scientists offer).
4. A promotional code is valid for one use in one transaction and is not transferable or exchangeable and cannot be taken as cash.  Promotional codes are able to be redeemed online only at www.dyson.com.au, and is not able to be used for purchase of Dyson products in stores at retailers or in conjunction with any other offer. Stock is subject to availability. No rain checks.
5. Except for any liability that cannot be excluded by law including statutory guarantees that cannot be excluded under the Australian Consumer Law, Dyson excludes all liability (including for negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason.

Dyson Sponsored Programs

For transparency, certain product reviews on the Dyson website may be indicated as being from a reviewer that received a product in exchange for their honest review. Where indicated, a review of this nature emerged from one of the following programs.

Dyson Champions Program

The Dyson Champions program invites certain third party retail staff to participate in product training on leading Dyson technology. Program participants are provided with complimentary Dyson technology as part of the training program and are asked to provide their honest review (whether positive or negative).

Dyson Influencer Program

The Dyson Influencer Program selects particular Australian & New Zealand social influencers to receive complimentary Dyson machines in exchange for creating social content (Instagram, Facebook & YouTube) and writing a review on dyson.com.au. The Dyson Influencer Program is run at the discretion of Dyson in Australia and New Zealand. Selected influencers are provided with Dyson technology and in exchange for their honest review and content (whether positive or negative), they can keep the machine.