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Terms & Conditions

Using the Website

  1. Dyson Appliances (Aust.) Pty Limited (A.B.N. 50 073 072 509), Suite 2, Level 22, Tower 3, International Towers, 300 Barangaroo Avenue, Barangaroo NSW 2000 is referred in these terms and conditions as “Dyson”, "we", "us" and "our". Reference to "you" and "your" mean the user of this website, Dyson’s customer and/or purchaser of goods.
  2. The trade marks and logos displayed on this site are trade marks of Dyson's parent company in the United Kingdom, Dyson Limited (except where indicated). Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of Dyson.
  3. Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, communicate, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of Dyson.
  4. By using this website you agree to accept the laws in force in New South Wales as governing the relationship between Dyson and yourself. You also irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales or any other court having jurisdiction in Australia as may be nominated by Dyson. This site may be accessed throughout Australia and overseas. Dyson makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia.
  5. Remember to check the Terms and Conditions when you use the website as we may change the Terms and Conditions from time and time and you will be subject to the Terms and Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
  6. We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
  7. We may suspend or terminate access to the website without notice.
  8. Dyson reserves the right to end promotions before the advertised closing date.

Buying from the Website

  1. You acknowledge and warrant to Dyson that:
    1. you are an Australian resident aged 18 years or over;
    2. you will be liable for all costs, fees, charges and other amounts which may become payable to Dyson as a result of your use of this website;
    3. you are not breaching any requirement of any applicable law relating to the privacy of personal information by providing the information to Dyson; and
    4. all information (including credit card details) you provide to Dyson is true and complete.
  2. Your telephone order or on-line purchase order (as applicable) is an offer to buy from Dyson. All Australian orders should include a daytime delivery address and contact details. Dyson reserves the right not to accept an order at its sole discretion.
  3. By providing your details, you consent to receiving related communications from us, including confirmation that the order has been received by Dyson. Confirmation of the order does not constitute acceptance of your order. Dyson reserves the right at any time after receipt of your order to accept or decline your order for any reason (including stock run out), regardless of whether your order has been confirmed or your credit or debit card has been charged or paypal has been cleared. If your order is declined or cancelled by Dyson after the payment for the purchase, Dyson will promptly refund your payment to the credit or debit card or method you originally used for the purchase.
  4. Payment for the goods which you order must be made either by one of the payment method options listed on the website which may change from time to time. Payment will be charged at the time of Dyson receiving your order and prior to the time that the goods are dispatched and received by you. Dyson will provide you with an invoice number as confirmation of the order. If your payment is rejected by the card issuer or payment provider your order will not be dispatched. Payment is made at your own risk.
  5. If you pre-order for the goods, order goods which are currently out of stock, or book a delivery slot in advance, Dyson and its payment partners will authorise or reserve a charge on your credit or debit card, Paypal or other payment method for any amount up to the full value of the goods at any time between the order being placed and the goods being delivered. If the authorisation has expired or for any reason has failed, Dyson reserves the right to re-authorise up to the full amount, either before or after dispatch of the goods. In which case, Dyson will notify you via the email address provided during checkout. If Dyson does not receive re-authorisation then Dyson will contact you so that you can provide Dyson with another payment method. If in the unlikely event that the price increases from when it was originally ordered, Dyson will contact you 7 days before requesting re-authorisation.
  6. The price of the goods (including for parts and accessories) (inclusive of GST), the applicable delivery costs and availability of the goods displayed on this website are subject to change without notice. The title to goods will only pass following payment in full.
  7. Delivery dates of the goods are intended to be an estimate only. Any delivery estimates stated on this website or in communications from Dyson should be read together with any additional notices about the potential for temporary delays in dispatch or delivery.
  8. Orders will only be accepted from and dispatched to street addresses in Australia.
  9. Delivery of the products may be totally or partially suspended by Dyson during any period in which Dyson may be prevented or hindered from delivery by its normal means of delivery or supply through any circumstances outside its reasonable control, including but not limited to strikes, disease outbreaks, lockouts or government restrictions, unavailability of stock, accidents or breakdowns of plant or machinery. To the extent permitted by law, Dyson will not be liable for any indirect loss or damage arising from its failure to deliver any or all of the products.
  10. Any failed delivery attempt due to incorrect details provided by you must be paid for by you. Subsequent delivery attempts may incur additional delivery charges.
  11. To the fullest extent permitted by applicable law, Dyson (including its employees, officers, agents and contractors) makes no representations about the materials contained on this website or any websites linked to this website.
  12. To the fullest extent permitted by applicable law, Dyson (including its employees, officers, agents and contractors):
    1. is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may suffered be directly or indirectly, in connection with use of this website including but not limited to interference with or damage to your computer systems; and
    2. excludes liability (whether that liability arises under contract, tort (including negligence) or statute) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this website.
  13. The Australian Consumer Law provides for statutory guarantees that cannot be excluded by law. Limitations outlined anywhere in these Terms and Conditions, will not operate to the extent they are inconsistent with those statutory guarantees.
  14. Dyson may vary these terms and conditions at any time. Any variations become effective on posting. By making a purchase through this site after the terms and conditions have been varied, you agree to be bound by the variation.

Privacy

  1. Use of the Dyson website (including the purchase of products and redemption of offers in these Terms and Conditions) may involve the collection of personal information. We only use your personal information in accordance with our Privacy Policy. Please take time to read this, as it includes important information which applies to you.

Dyson 45-day money back guarantee

  1. Information on this offer and how to claim forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
  2. To be eligible to claim the offer, you must have purchased an Eligible Dyson product (defined in clause 3) from Dyson:
    1. at www.dyson.com.au; or
    2. by phone, email or Live Chat from Dyson’s Customer Care team
  3. Eligible Dyson products are all Dyson consumer machines and Dyson Hair Care professional edition machines for salons and stylists.
  4. Subject to your rights under Australian Consumer Law, where a presentation case has been personalised, a refund cannot be claimed under this offer.
  5. To be eligible to claim under this offer:
    1. the product must have been used under normal household conditions (or normal salon/stylist conditions for Dyson Hair Care professional edition machines) and maintained according to the instructions supplied; and
    2. the product, all accessories and any gifts or bonus products must be returned undamaged, in full working order (unless an issue is due to a manufacturing fault), in original packaging and with original proof of purchase; and
    3. you must produce such evidence as is reasonably required by Dyson to establish that the product is not subject to any hire purchase, lease, rental or other agreement, a result of which being that another party has an interest in or charge over the product.
  6. To claim, you must contact Dyson’s Customer Care team by phone at 1800 239 766 within 45 days of purchase. The returned product must be returned to Dyson within 14 days of lodging your claim with Dyson.
  7. Dyson reserves the right to verify the validity of all claims made in connection with this offer. If your claim is assessed as valid, Dyson will provide you with instructions on how to return your machine to Dyson’s Australian premises. Dyson will cover the cost of delivery of the product within Australia.
  8. Dyson has absolute discretion to determine whether these Terms and Conditions have been satisfied entitling you to a refund under this offer.
  9. The product, all accessories and any gifts or bonus products must be returned undamaged, in full working order, in original packaging and with original proof of purchase.
  10. If authorised by Dyson, allow 45 days to receive the refund from the date of authorisation.
  11. This offer is in addition to, and does not exclude, restrict or modify, any rights you have under the Australian Consumer Law.
  12. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
  13. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim form that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
  14. Dyson’s decision is final and no correspondence will be entered into.
  15. All debossing and customisation orders are exempted from the 45-day money back guarantee.

Dyson 90-day money back guarantee

  1. Information on this offer and how to claim forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
  2. To be eligible to claim the offer, you must have purchased an Eligible Dyson product (defined in clause 3) from Dyson:
    1. at at www.dyson.com.au; or
    2. by phone, email or Live Chat from Dyson’s Customer Care team​.
  3. Eligible Dyson product is the Dyson 360 Vis Nav™ robot vacuum. ​
  4. Subject to your rights under Australian Consumer Law, where a presentation case has been personalised, a refund cannot be claimed under this offer.​
  5. To be eligible to claim under this offer:​
    1. the product must have been used under normal household conditions and maintained according to the instructions supplied; and​
    2. the product, all accessories and any gifts or bonus products must be returned undamaged, in full working order (unless an issue is due to a manufacturing fault), in original packaging and with original proof of purchase; and
    3. you must produce such evidence as is reasonably required by Dyson to establish that the product is not subject to any hire purchase, lease, rental or other agreement, a result of which being that another party has an interest in or charge over the product.​​
  6. To claim, you must contact Dyson’s Customer Care team by phone at 1800 239 766 within 90 days of purchase. The returned product must be returned to Dyson within 14 days of lodging your claim with Dyson.​
  7. Dyson reserves the right to verify the validity of all claims made in connection with this offer. If your claim is assessed as valid, Dyson will provide you with instructions on how to return your machine to Dyson’s Australian premises. Dyson will cover the cost of delivery of the product within Australia.​
  8. Dyson has absolute discretion to determine whether these Terms and Conditions have been satisfied entitling you to a refund under this offer.​
  9. The product, all accessories and any gifts or bonus products must be returned undamaged, in full working order, in original packaging and with original proof of purchase.​
  10. If authorised by Dyson, allow 45 days to receive the refund from the date of authorisation.​
  11. This offer is in addition to, and does not exclude, restrict or modify, any rights you have under the Australian Consumer Law.​
  12. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.​
  13. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim form that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.​
  14. Dyson’s decision is final and no correspondence will be entered into.​
  15. All debossing and customisation orders are exempted from the 90-day money back guarantee.​

Best Price Policy

  1. Dyson is committed to offering customers the best prices on www.dyson.com.au, subject to these Terms and Conditions.
  2. Where a price is indicated as being price matched, Dyson has undertaken a review of the pricing of other retailers and matched their pricing, so there is no need to contact Dyson to make a claim under the Best Price Policy.
  3. However, if you happen to find a Dyson product that is advertised at a lower price than on www.dyson.com.au, Dyson will continue to match the price in accordance with the Terms and Conditions set out below.
  4. If you find a Dyson product that is available from Dyson at www.dyson.com.au (Website) advertised at a lower price by a National Retailer (as defined in section 5), Dyson will match that advertised price subject to these Terms and Conditions.
  5. National Retailers are the following Australian retailers: Harvey Norman, Bing Lee, The Good Guys, JB Hi-Fi, David Jones and Myer. Dyson may, in its discretion, change the list of National Retailers by updating these terms and conditions and publishing them on the Website.
  6. Comparative product must be in stock and readily available for sale at a retail outlet or online from a National Retailer and be the identical model to a Dyson product available on the Website.
  7. Comparative product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products, as well as products available for purchase at a Dyson warehouse sale are excluded.
  8. Price match not available where National Retailer’s lower price is due to member-only offers, corporate reward programs or employee discounts.
  9. You must provide satisfactory proof of current advertised price of the comparative product by a National Retailer to Dyson (eg. flyer, catalogue, website URL or email). Proof must be verifiable by Dyson and price must be stated in Australian dollars. Verbal and written offers are excluded.
  10. Where National Retailer’s lower price is due to an error in advertising (theirs or Dyson’s), this is excluded.
  11. Dyson reserves the right to limit the quantity of a product available for purchase under the Best Price Policy by a customer, at its discretion.
  12. To claim under Dyson’s Best Price Policy, you must contact Dyson’s Customer Care team by phone at 1800 239 766
  13. Dyson reserves the right to verify the validity of all price matching claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
  14. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim that is lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.

Dyson WashG1™One Fine Baby Competition

  1. Attendees of the One Fine Baby Expo (Melbourne 7th- 8th September) have the chance to win their money back (value of $999 AUD) if they purchase a new WashG1™ wet floor cleaner using code ‘DysonOFB’ at checkout.
  2. Competition closes on Thursday 3rd October 2024, 11:59pm
  3. Winner will be drawn and contacted via email on 31st October 2024
  4. Competition is available for Australian customers only
  5. Customers who have returned the Dyson WashG1™ after purchase using the ‘DysonOFB’ code will be excluded from the competition.

Dyson Academy

  1. Information on how to claim, Dyson’s offers in connection with the Dyson Academy, and the promotional card received by you form part of these Terms and Conditions. By using the promotional code received by you in connection with the Dyson Academy, you accept these Terms and Conditions and the terms and conditions on the promotional card (including the promotional code) provided to you by Dyson.
  2. The Dyson Academy program is run by Dyson for eligible retail partners, as determined by Dyson. Dyson offers promotional codes in connection with the Dyson Academy for training purposes and to increase product awareness of participants.
  3. A promotional code issued to you in connection with the Dyson Academy program is valid during the specified time period on the promotional card, and on the terms and conditions set out in the promotional card provided to you.
  4. To be eligible to claim, participants must be employees of a retail partner participating in the Dyson Academy program, and attend a Dyson Academy event.
  5. Dyson reserves the right to verify the validity of all purchases made through the Dyson Academy program and reject any purchase that is made in breach of Dyson’s terms and conditions (including any terms and conditions that apply to a promotional code issued under the Dyson Academy program).
  6. Each promotional code is valid for one product purchased as specified on your promotional email in one transaction, is not transferable or exchangeable, and cannot be taken as cash. Purchases made using a promotional code under the Dyson Academy program must be for personal use only.
  7. Promotional codes are able to be redeemed online only at www.dyson.com.au, and are not able to be used for purchase of Dyson products in stores at retailers or in conjunction with any other offer. Stock is subject to availability. No rain checks.
  8. Dyson reserves the right to cancel, terminate, modify or suspend the offer at any time without prior notice.
  9. Except for any liability that cannot be excluded by law including statutory guarantees that cannot be excluded under the Australian Consumer Law, Dyson excludes all liability (including for negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason.
  10. Dyson may collect and use your personal information to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to your purchase and the warranty (e.g. warranty registration, product recalls) (“the Purposes”). With your consent, Dyson may also collect and use your personal information to provide you with updates on our latest products and services, to analyse and conduct research about customer choices and for other marketing related purposes. In doing so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of these recipients may be located overseas, including in the United States of America, Amsterdam and the United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfill the Purposes. You may find out more details of our privacy policy at privacy.dyson.com or you can contact us at 1800 239 766 for any queries.
  11. In these terms and conditions, Dyson means Dyson Appliances (Aust.) Pty Limited (ABN 50 073 072 509), of Suite 2, Level 22, Tower 3, International Towers, 300 Barangaroo Avenue, Barangaroo.

Dyson Little Scientists Offer

  1. Information on how to claim and Dyson’s offers in connection with the Dyson Little Scientists offer forms part of these Terms and Conditions. By using the promotional code received by you in connection with Dyson Little Scientists offer, you accept these Terms and Conditions and the terms and conditions on the Dyson Little Scientists offer leaflet (including the promotional code) provided to you by Dyson.
  2. A promotional code issued to you is valid during the specified time period and on the terms and conditions set out in the Dyson Little Scientists offer leaflet provided to you.
  3. Dyson reserves the right to verify the validity of all purchases made through the Dyson Little Scientists offer and reject any purchase that is made in breach of Dyson’s terms and conditions (including any terms and conditions that apply to a promotional code issued under the Dyson Little Scientists offer).
  4. A promotional code is valid for one use in one transaction and is not transferable or exchangeable and cannot be taken as cash.  Promotional codes are able to be redeemed online only at www.dyson.com.au, and is not able to be used for purchase of Dyson products in stores at retailers or in conjunction with any other offer. Stock is subject to availability. No rain checks.
  5. Except for any liability that cannot be excluded by law including statutory guarantees that cannot be excluded under the Australian Consumer Law, Dyson excludes all liability (including for negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason.

Corporate Program

  1. Information on how to claim and Dyson’s offers under the Dyson Corporate Program form part of these Terms and Conditions. By participating in the Dyson Corporate Program you accept these Terms and Conditions.
  2. The Dyson Corporate Program is open to residents of Australia who are employees of eligible corporate partners of the program, as determined by Dyson.
  3. A promotional code issued to you under the Dyson Corporate Program is valid during the specified time period as set out in the confirmation email from Dyson to you.
  4. To be eligible to claim, participants must be eligible employees of a corporate partner of the Dyson Corporate Program and you may be required to provide your full name, company email address and company name to opt in to the program.
  5. Dyson reserves the right to verify the validity of all purchases made through the Dyson Corporate Program and reject any purchase that is made in breach of Dyson’s terms and conditions (including any terms and conditions that apply to a promotional code issued under the Dyson Corporate Program).
  6. A promotional code is valid for one use in one transaction and is not transferable or exchangeable or cannot be taken as cash. Purchases made using a promotional code under the Dyson Corporate Program must be for personal use only.
  7. Discount is applied to the full price (RRP) of the selected item only and will not be applied against already discounted or sale prices. Excludes floorcare technology, wearables, spare parts, accessories, and select new release products. Promotional codes are able to be redeemed online only at www.dyson.com.au and are not able to be used for purchase of Dyson products in stores at retailers or in conjunction with any other offer. Selected items only. Stock is subject to availability. No rain checks. Eligible SKU’s include: Dyson Supersonic Iron/Fuchsia 386738-01, Dyson Supersonic Black/Nickel 386820-01, Dyson Supersonic Bright Nickel/Bright Copper 389925-01, Dyson Supersonic Blue Blush 460572-01, Dyson Supersonic Ceramic Pink/Rose Gold 453963-01, Dyson Airwrap Complete Long Nickel/Copper 400722-01, Dyson Airwrap Ceramic Pink/Rose Gold 453967-01, Dyson Corrale Copper/Nickel 413106-01, Dyson Corrale Blue/Copper 408111-01, Dyson Purifier Cool - White/White 454853-01, Dyson Purifier Cool Formaldehyde - White/Gold 386321-01, Dyson Purifier Big+Quiet Formaldehyde - Blue/Gold 455642-01, Dyson Purifier Big+Quiet Formaldehyde - Nickel/Blue 410642-01, Dyson Pure Hot+Cool Link - White/Silver 308008-01, Dyson Pure Hot+Cool Link - Black/Nickel 308397-01, Dyson Purifier Hot+Cool - White/Silver 368801-01, Dyson Purifier Hot+Cool - Black/Nickel 379626-01, Dyson Purifier Hot+Cool Formaldehyde - White/Gold - 379629-01, Dyson Purifier Hot+Cool Formaldehyde - Nickel/Gold 379630-01, Dyson Purifier Cool - White/Silver 369678-01, Dyson Purifier Cool - Black/Nickel 379532-01, Gen5 Detect Complete DE 443109-01, Gen5 Outsize Complete DE 447809-01.
  8. Except for any liability that cannot be excluded by law including statutory guarantees that cannot be excluded under the Australian Consumer Law, Dyson excludes all liability (including for negligence), for any personal injury, or any loss or damage, whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason.
  9. Dyson may collect and use your personal information to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). With your consent, Dyson may also collect and use your personal information to provide you with updates on our latest products and services, to analyse and conduct research about customer choices and for other marketing related purposes. Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting in connection with the Purposes or marketing purposes that you have consented to. Some of these recipients may be located overseas, including in the United States of America, Amsterdam and the United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfil the Purposes. You may find out more details of our privacy policy at https://privacy.dyson.com/en/homepage.aspx for any queries. Under the Australian Privacy Principles, before Dyson discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent to such disclosure without this requirement. If you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes, please tick the Terms and Conditions acceptance box when submitting your registration form. Note: If you do not provide consent, then Dyson may not be able to fulfill the Purposes.
  10. In these terms and conditions, Dyson means Dyson Appliances (Aust.) Pty Limited (ABN 50 073 072 509), of 8-10 Mangrove Lane, Taren Point, NSW, 2229.

Dyson Programs

For transparency, certain product reviews on the Dyson website may be indicated as being from a reviewer that received a product in exchange for their honest review. Where indicated, a review of this nature emerged from one of the following programs.

Dyson Champions Program

The Dyson Champions program invites certain third party retail staff to participate in product training on leading Dyson technology. Program participants are provided with complimentary Dyson technology as part of the training program and are asked to provide their honest review (whether positive or negative).

Dyson Influencer Program

The Dyson Influencer Program selects particular Australian & New Zealand social influencers to receive complimentary Dyson machines in exchange for creating social content (Instagram, Facebook & YouTube) and writing a review on dyson.com.au. The Dyson Influencer Program is run at the discretion of Dyson in Australia and New Zealand. Selected influencers are provided with Dyson technology and in exchange for their honest review and content (whether positive or negative), they can keep the machine.

Dyson Beauty Academy

  1. Information on how to claim, Dyson’s offers in connection with the Dyson Academy, and the promotional card received by you form part of these Terms and Conditions. By using the promotional code received by you in connection with the Dyson Academy, you accept these Terms and Conditions and the terms and conditions on the promotional card (including the promotional code) provided to you by Dyson.
  2. The Dyson Academy program is run by Dyson for eligible retail partners, as determined by Dyson. Dyson offers promotional codes in connection with the Dyson Academy for training purposes and to increase product awareness of participants.
  3. A promotional code issued to you in connection with the Dyson Academy program is valid during the specified time period on the promotional card, and on the terms and conditions set out in the promotional card provided to you.
  4. To be eligible to claim, participants must be employees of a retail partner participating in the Dyson Academy program, and attend a Dyson Academy event.
  5. Dyson reserves the right to verify the validity of all purchases made through the Dyson Academy program and reject any purchase that is made in breach of Dyson’s terms and conditions (including any terms and conditions that apply to a promotional code issued under the Dyson Academy program).
  6. Each promotional code is valid for one product purchased as specified on your promotional email in one transaction, is not transferable or exchangeable, and cannot be taken as cash. Purchases made using a promotional code under the Dyson Academy program must be for personal use only.
  7. Discount is applied to the full price (RRP) of the selected item only and will not be applied against already discounted or sale prices.
  8. Code is valid for use on Supersonic Iron/Fuchsia (386738-01), Supersonic Black/Nickel (386820-01) Supersonic Bright Nickel/Bright Copper (389925-01), Dyson Corrale Black Nickel/Fuchsia (323025-01), Dyson Corrale Purple/Black (323058-01) only.
  9. Promotional codes are able to be redeemed online only at www.dyson.com.au, and are not able to be used for purchase of Dyson products in stores at retailers or in conjunction with any other offer. Stock is subject to availability. No rain checks.
  10. Dyson reserves the right to cancel, terminate, modify or suspend the offer at any time without prior notice.
  11. Except for any liability that cannot be excluded by law including statutory guarantees that cannot be excluded under the Australian Consumer Law, Dyson excludes all liability (including for negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason.
  12. Dyson may collect and use your personal information to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to your purchase and the warranty (e.g. warranty registration, product recalls) (“the Purposes”). With your consent, Dyson may also collect and use your personal information to provide you with updates on our latest products and services, to analyse and conduct research about customer choices and for other marketing related purposes. In doing so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of these recipients may be located overseas, including in the United States of America, Amsterdam and the United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfill the Purposes. You may find out more details of our privacy policy at privacy.dyson.com or you can contact us at 1800 239 766 for any queries.
  13. In these terms and conditions, Dyson means Dyson Appliances (Aust.) Pty Limited (ABN 50 073 072 509), of Suite 2, Level 22, Tower 3, International Towers, 300 Barangaroo Avenue, Barangaroo.

Offer for Supersonic™ Owners: Save $120 off the Supersonic Nural™

Use your promo code to redeem $120 off the Supersonic Nural™.

  • Information on how to claim an offer forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
  • This program is conducted by Dyson Appliances (Aust.) Pty Limited, Suite 2, Level 22, Tower 3, International Towers, 300 Barangaroo Avenue, Barangaroo NSW 2000. ABN 50 073 072 509.​
  • This offer is open to Dyson Supersonic™ owners that have purchased their device between 23 and 24 months and registered it on https://support.dyson.com.au/product-registration/registration.aspx with marketing opt-in.​
  • Qualifying customers will receive a promo code via email. Code is one-time use.
  • Eligible SKUS include the Supersonic Nural™ Vinca blue/Topaz (515086-01), Supersonic Nural™ Ceramic patina /Topaz (515190-01) or Dyson Supersonic Nural™ Strawberry bronze/Blush pink (561719-01).
  • Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions. Only one claim permitted per purchase.
  • Offer is not transferable or exchangeable and cannot be taken as cash.
  • Offer is not available in conjunction with any other offer.
  • Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
  • Dyson may collect and use your personal information to provide you updates on our latest products and services, to analyse and research customer choices on products, to provide products and services you have requested (e.g. extended warranty, the Dyson guarantee) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, Amsterdam and United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfil the Purposes. You may find out more details of our privacy policy at dyson.privacy.com or contact us at 1800 239 766 for any queries. Under the Australian Privacy Principles, before Dyson discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent to such disclosure without this requirement. If you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes, please tick the Terms and Conditions acceptance box when submitting the form. Note: If you do not provide consent, then Dyson may not be able to fulfil the Purposes.

Offer for Supersonic™ Nural: Receive a $150 Mastercard gift card

Receive a $150 gift card with your purchase, to spend anywhere Mastercard is accepted.

  1. The Digital Prepaid Mastercard is issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 pursuant to license by Mastercard. T&Cs apply. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
  2. The promoter is Dyson Appliances (Aust.) Pty Limited (ABN 50 073 072 509) of 8-10 Mangrove Lane, Taren Point, NSW 2229 ("Promoter").
  3. Redemption of the Digital Prepaid Mastercard is subject to the standard terms and conditions, which can be found at https://thecardnetwork.com.au/pages/terms-conditions under the section titled “Mastercard Prepaid Gift Card Conditions of Use (Terms & Conditions)”.
  4. Promotion eligibility will be reviewed and processed by Dyson. Gift cards will be sent to eligible customers following the 45-day money back guarantee period.
  5. Any ancillary costs associated with redeeming a Digital Prepaid Mastercard are not included. Any unused balance of a Digital Prepaid Mastercard will not be awarded as cash. Redemption of a Digital Prepaid Mastercard is subject to any terms and conditions of the issuer including those specified on the Digital Prepaid Mastercard.
  6. Eligible SKUs include the Supersonic Nural™ Vinca blue/Topaz (515086-01) and Supersonic Nural™ Ceramic Patina/Topaz (515190-01).

Dyson WashG1™ Clean Strike Experience Pop-Up Event Competition

  1. Information on how to claim an offer forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
  2. This program is conducted by Dyson Appliances (Aust.) Pty Limited, Suite 2, Level 22, Tower 3, International Towers, 300 Barangaroo Avenue, Barangaroo NSW 2000. ABN 50 073 072 509.
  3. This competition will run at the following locations and times (Promotion Period):
    Westfield Bondi Junction
    500 Oxford St, Bondi Junction NSW 2022, Australia
    From 4th November 2024 – 17th November 2024 during the hours of 9:30am-6:00pm.

    Melbourne Central
    Cnr LaTrobe and Swanston Streets, Melbourne VIC 3000, Australia,
    From 25th November 2024 – 8th December 2024 during the hours of 10:00am-7:00pm.
  4. To be eligible to enter this competition and win a prize you must have completed and submitted the form at https://www.dyson.com.au/sign-up/washg1-mall-activation with your name and valid email within the promotion period.
  5. The prize winners will be drawn by Dyson by Monday 9th December 2024 by random electronic selection from all eligible entries. There are 4 prizes to be won in total. The first 4 eligible winners drawn will win 1x Dyson voucher (to be provided as a unique promotional code) valued at $1000 each. The total price pool is valued at $4000.
  6. Winners will be notified by Dyson once a draw has been completed within 5 working days of the draw, via the email address on record used to enter the competition. In the event that a winner cannot be contacted within 7 working days of a draw occurring or if Dyson determines that a winner is not eligible to participate in a draw the prize will be forfeited, a further draw will be conducted and the prize allocated to the new winner.
  7. Dyson is not responsible if a winner cannot be contacted following the draw due to incorrect or out of date contact details being provided, and any such winner will forfeit the prize to the next eligible winner, per these Terms and Conditions.
  8. Prizes in the form of a unique promotional code are not transferable, exchangeable, or negotiable and are not redeemable for cash. The promotional code is valid for one use in one transaction.
  9. Promotional codes are able to be redeemed online only at www.dyson.com.au and is not able to be used for purchase of Dyson products in stores at retailers or in conjunction with any other offer. Stock is subject to availability. No rain checks.
  10. Promotional codes expire at 11:59 PM AEST on Thursday 12 December. Unused promotional codes at the expiry will not be refunded or credited.
  11. Winners can only be awarded one prize. If a winner is drawn for any additional prize, the prize will be forfeited, a further draw will be conducted and the prize allocated to the new winner.
  12. Dyson reserves the right to verify the identity of any entrant (including an entrant's identity, age, city/town of residence and place of employment) and to verify the validity of entries and to disqualify any entry or refuse to award a prize where false or misleading details have been given by an entrant, or an entrant has behaved in a fraudulent or dishonest manner, or otherwise than in accordance with these Terms and Conditions.
  13. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
  14. In the event of a dispute concerning any aspect of the competition including eligibility the decision of Dyson will be final.  No correspondence concerning any decision made by Dyson will be entered into.
  15. Dyson reserves the right to amend, suspend or terminate the competition and these Terms and Conditions at any time. 
  16. Dyson may collect and use your personal information to provide you updates on our latest products and services, to analyse and research customer choices on products, to provide products and services you have requested (e.g. extended warranty, the Dyson guarantee) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, Amsterdam and United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfil the Purposes. You may find out more details of our privacy policy at dyson.privacy.com or contact us at 1800 239 766 for any queries. Under the Australian Privacy Principles, before Dyson discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent to such disclosure without this requirement. If you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes, please tick the Terms and Conditions acceptance box when submitting the form. Note: If you do not provide consent, then Dyson may not be able to fulfil the Purposes.
  17. As a condition of participating in this competition, each participant licenses and grants Dyson, its affiliates and sub-licensees a non-exclusive, royalty-free, perpetual, worldwide, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish and display their Content for any purpose, including but not limited to future promotional, marketing or publicity purposes, in any media, without compensation, restriction on use, attribution or liability.

Offer for Dyson OnTrac™ headphones: Receive a $100 Mastercard gift card

Receive a $100 gift card with your purchase, to spend anywhere Mastercard is accepted.

  1. The Digital Prepaid Mastercard is issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 pursuant to license by Mastercard. T&Cs apply. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated
  2. The promoter is Dyson Appliances (Aust.) Pty Limited (ABN 50 073 072 509) of Suite 2, Level 22, Tower 3, International Towers, 300 Barangaroo Avenue, Barangaroo NSW 2000 ("Promoter").
  3. Redemption of the Digital Prepaid Mastercard is subject to the standard terms and conditions, which can be found at https://thecardnetwork.com.au/pages/terms-conditions under the section titled “Mastercard Prepaid Gift Card Conditions of Use (Terms & Conditions)”.
  4. Promotion eligibility will be reviewed and processed by Dyson. Gift cards will be sent to eligible customers following the 45-day money back guarantee period. Gift card will be delivered by way of digital delivery to the email address specified on the eligible order. Delivery of the gift card may take up to 1 week after the 45-day money back guarantee has passed. If there are any anticipated delays to the delivery of the gift card, the customer will be notified accordingly.
  5. Any ancillary costs associated with redeeming a Digital Prepaid Mastercard are not included. Any unused balance of a Digital Prepaid Mastercard will not be awarded as cash. Redemption of a Digital Prepaid Mastercard is subject to any terms and conditions of the issuer including those specified on the Digital Prepaid Mastercard.
  6. Eligible SKUs include the Dyson OnTrac™ Headphones CNC Black Nickel (581667-01), Dyson OnTrac™ Headphones CNC Copper (759558-01), Dyson OnTrac™ Headphones CNC Aluminium (759557-01) and Dyson OnTrac™ Headphones Ceramic Cinnabar (773130-01).

Receive $50 off the Dyson WashG1™ wet floor cleaner

Use your unique promotional code to redeem $50 off the WashG1™ wet floor cleaner.

  1. Information on how to claim an offer forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
  2. This program is conducted by Dyson Appliances (Aust.) Pty Limited, Suite 2, Level 22, Tower 3, International Towers, 300 Barangaroo Avenue, Barangaroo NSW 2000. ABN 50 073 072 509.​
  3. This offer is open to consumers who attended the Dyson WashG1™ Clean Strike Experience Pop-Up Event and have completed and submitted the form at https://www.dyson.com.au/sign-up/washg1-mall-activation with your name and valid email within the promotion period.
  4. Offer ends 12 December 2024.
  5. Qualifying customers will receive a promotional code via email. Code is one-time use.
  6. Eligible product is Dyson WashG1™ (Ultra Blue/Matte Black) wet floor cleaner (492607-01).
  7. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions. Only one claim permitted per purchase.
  8. Offer is not transferable or exchangeable and cannot be taken as cash.
  9. Offer is not available in conjunction with any other offer.
  10. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
  11. Dyson may collect and use your personal information to provide you updates on our latest products and services, to analyse and research customer choices on products, to provide products and services you have requested (e.g. extended warranty, the Dyson guarantee) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, Amsterdam and United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfil the Purposes. You may find out more details of our privacy policy at dyson.privacy.com or contact us at 1800 239 766 for any queries. Under the Australian Privacy Principles, before Dyson discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent to such disclosure without this requirement. If you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes, please tick the Terms and Conditions acceptance box when submitting the form. Note: If you do not provide consent, then Dyson may not be able to fulfil the Purposes.

Event Registration

This Event is conducted by Dyson Appliances (Aust.) Pty Limited, Suite 2, Level 22, Tower 3, International Towers, 300 Barangaroo Avenue, Barangaroo NSW 2000. ABN 50 073 072 509.

In order to get tickets for the Dyson Airstrait™ Masterclass at the Dyson Store at George Street Sydney (Event), you must complete the registration form, including your full name, email address, phone number.

The Event will take place on between Thursday 12th to Sunday 15th November Dyson Store at George Street Sydney (285 George Street, Sydney, 2000, NSW). Sessions times are:

  • Thursday 12th December from 10:00 AM - 8:00 PM
  • Friday 13th December from 10:00 AM - 6:30 PM
  • Saturday 14th December from 10:00 AM - 6:00 PM
  • Sunday 15th December from 10:00 AM - 5:00 PM

Tickets are free of charge and include a 20-minute Masterclass with our Dyson Global Styling Ambassador, a complimentary Chitosan™ Pre-Style Cream15ml, a complimentary accessory and a complimentary drink on the day to enjoy during the Event. To participate in this Event, participants must pre-book a session via here.

Waiver

By placing a booking to participate in this Event, you acknowledge and agree the following:

  • Dyson reserves the right to verify the identity of any attendant at the Event to make sure the person who booked the appointment is coming to the premise in accordance with these Terms and Conditions.
  • Dyson reserves the right to amend, suspend or terminate the Event and these Terms and Conditions at any time. 
  • Dyson may collect and use your personal information to provide you updates on our latest products and services, to analyse and research customer choices on products, to provide products and services you have requested (e.g. extended warranty, the Dyson guarantee) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, Amsterdam and United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfil the Purposes. You may find out more details of our privacy policy at dyson.privacy.com or contact us at 1800 239 766 for any queries. Under the Australian Privacy Principles, before Dyson discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent to such disclosure without this requirement. If you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes, please tick the Terms and Conditions acceptance box when submitting the form. Note: If you do not provide consent, then Dyson may not be able to fulfil the Purposes.
  • I understand that I undertake all activities at my own risk. I acknowledge and agree that Dyson is not responsible for any losses, injuries, damages, claims or costs arising out of, connected to, or resulting from my attendance at this Event. To the extent permitted by law, I waive all rights to any claims whatsoever that might arise against Dyson, its employees, associates, agents and affiliates from my attendance at this Event.
  • The services are provided by the Dyson Global Styling Ambassador who is a licensed hair stylist who endeavours to deliver a Masterclass, hair styling demo, and provide personalised styling tips to a professional standard. The services are provided as is. I confirm that the Dyson Airstrait Masterclass will not be responsible or liable if the result of the service is not as expected as it should be.
  • In case our Dyson Global Styling Ambassador has an emergency & cannot attend the event, Dyson reserves the right to replace to another licensed hair stylist professional.
  • I am allowing the Globally Dyson Styling Ambassador at Dyson Airstrait Masterclass to apply necessary Dyson product such as Chitosan Pre-Style Cream & Chitosan Post-Style Serum, as well as to spray your hair with water as part of the service. I will inform the stylists at Dyson Airstrait Masterclass before the service is provided of any known medical conditions which may affect the provision of the services to me.
  • I understand that the result of these products may vary from one person to another.
  • I understand that children are not allowed in the work service area for safety reasons.
  • I acknowledge that stylist at the Dyson Airstrait Masterclass event are licensed professional hair stylists and should be treated with respect all the time.

    • Use of Images

    I acknowledge and consent to photographs and/or videos (“Images”) being taken of me, during my attendance at this Event. I acknowledge that these Images are owned by Dyson. I give Dyson permission to use these Images for any reasonable purpose, including marketing, promotions, social media and creative content production. I waive all rights to all intellectual property claims (including moral rights claims) that might arise against Dyson or any of its licensees that I may have in relation to the Images. I agree that I am not entitled to any compensation for use by Dyson or anyone else of the Images. Your Attendance As a condition of participating in the activation, I agree that I will not behave in a rude, offensive aggressive manner or engage in any behaviour that would bring Dyson or our licensed hair stylist into dispute. I agree to abide by all directions provided by Dyson, our employees, volunteers, contractors, partners or agents during this Event. All directions given are final, and no correspondence or communication can be entered into.


    Cancellations

    This Event has limited spots available, with very popular demand as our Dyson Global Styling Ambassador will be giving his precious time to deliver the best service for you. If you must cancel your attendance, we require that you notify us at least 24 hours in advance. No cancellation fees will apply as we understand that sometimes life gets in the way, and you have emergencies that require you to change your plans. However, when you decide to book a session, that time is no longer available for other customers who wish to attend. We understand that you have a busy schedule, and allow a grace period of 10 minutes after your scheduled appointment time. If you are more than 10 minutes late to your appointment, we may need to reschedule your appointment pending ticket availabilities. If we do not hear from you within 10 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and your spot will be given to someone else.


    Privacy Policy

    Dyson will collect information about you when you register for the Event and during the Event including your contact details in order to:

    • Provide you with information about this Event or any future events we may hold;
    • For marketing and promotion purposes, including sharing Images to social media and/or our website.
      • For more information on how to use and store your information please see our Privacy Policy.

    For any purchase of Dyson Airstrait™ in special edition Strawberry bronze at Dyson George Street Sydney store, customer will receive a complimentary Dyson Chitosan™ Post-style serum 100ml as well as complimentary gifts valued at $250.