Frequently asked questions
How does the Dyson Supersonic™ hair dryer Professional edition differ from the consumer model in the core range?
The Dyson Supersonic™ Professional edition is designed specifically with professional salons in mind, with a filter specifically designed to meet the needs of a busy salon. It comes with a Professional concentrator, whereas the consumer model comes with a standard Styling concentrator. Both machines come with a re-engineered Diffuser and Smoothing nozzle. The Professional edition also has a longer cable (3.3m) and a silver/nickel finish (Purple/Nickel also available in CN).
Why does the Dyson Supersonic™ hair dryer Professional edition have a different filter to the consumer model?
Salons and backstage areas at fashion events can be active environments. As air is drawn in through the filter by the powerful Dyson digital motor V9, contaminants such as hairspray, dust and silicon from leave-in conditioners are also pulled in. To protect the technology inside the Dyson Supersonic™ hair dryer Professional edition, we’ve engineered a two-layer filtration system, with an 83-micron mesh. Interestingly, during our testing, we identified there were eight different salon environments around the world. We have engineered our filter to be able to cope with this.
Can I purchase both the Gentle air attachment and Wide-tooth comb attachment for use on my Dyson Supersonic™ hair dryer Professional edition?
The Gentle air attachment is available to purchase separately in all markets and comes within the China offering. The Wide-tooth comb attachment is available for use in Canada, Saudi Arabia, Israel, India, Mexico, GB&I, US and EU.
Does the Dyson Supersonic™ hair dryer Professional edition require any maintenance?
In order to maintain optimal performance of your hair dryer, it’s necessary to clean the filter regularly. We recommend cleaning your filter at least once a week. In high usage salon environments where filters can clog quickly, we recommend cleaning daily.
What are the steps to cleaning?
STEP 1: Remove the dirty filter cage. Put on your spare clean one. Do not run your hair dryer without a filter cage.
STEP 2: Soak the filter cage in washing-up liquid and warm water for at least 30 minutes or overnight.
STEP 3: Use the supplied filter cleaning brush and vigorously scrub the soaked filter cage to remove all blockages for 15 seconds.
STEP 4: Rinse and dry your filter cage before you put it back on. Check that the filter cage is clean by holding it up to the light – you should be able to see light through it. If you can’t, repeat step 3.
Please refer to the cleaning video featured on the Dyson Hair YouTube channel.
Why are the lights on my Supersonic flashing?
If the red or white LED lights on your Supersonic are flashing continuously this could mean your filter needs cleaning. Remove the filter and clean according to the instructions in your owner manual or refer to the videos or guidance on this webpage. If the three red lights remain illuminated after cleaning, turn off the product and contact the Dyson Helpline.