Support for your Dyson Omni-glide™ vacuum
Here you can find helpful tips, maintenance advice, your user manual and more.
Using your machine
The optimum balance of power and run time, for everyday hard floor cleaning with your omnidirectional Fluffy™ cleaner head. Simply press the top button for Eco mode.
Delivers maximum power for spot cleaning. Ideal when using your vacuum as a handheld. To activate this mode, press the lower button when your vacuum is on. Press it again to return to Eco mode.
Choosing the right tool for the task
For soft surfaces and upholstery
The Mini motorised tool is ideal for cleaning sofas and mattresses.
For a variety of cleans
Two tools in one, the Combination tool provides both soft dusting and access to tight spaces.
For smaller hard surfaces
The Worktop tool conveniently cleans table tops and other surfaces.
Looking after your batteries
Looking after your batteries
If you've chosen to buy an additional click-in battery,1 we recommend fully charging it soon after purchase, and alternating and charging all click-in batteries regularly to prolong battery health. The ambient temperature range for operation and charging should be 10°C to 30°C.
Charging your battery
You charge your battery using the charging station that came in the box. This can be mounted to the wall or placed on a flat surface. If you need help setting it up, our video guide shows you how to do it.
Checking for blockages
The most common reason for reduced suction power is debris blocking the airflow. If this occurs, remove the wand, bin and cleaner head and clear any blockages you find.
Washing the filter
We recommend washing your filter once a month for your vacuum to perform at its best. Your filter should be washed by hand, not in a dishwasher. Watch how to do it quickly and easily.
Emptying the bin
To maintain suction, it's important to empty the bin before dust or debris reaches the MAX line. Watch how to do it.
Washing the brush bars
Removing fine dust maintains the effectiveness of your brush bars. Detach them from the cleaner head, and using cold tap water only, gently rub them until the water runs clear. Make sure they're completely dry before reusing.
Detangling the brush bars
Clearing wrapped hair and fibres relieves unnecessary strain on your machine's motor. This can be done easily by removing the brush bars from the cleaner head.
The Dyson guarantee
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 6 days a week.
Freephone and live chat. Available Monday to Friday from 8am to 6pm and Saturday from 8am to 5pm AEST.
Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.