Software Download
The easiest way to ensure your robot is up-to-date is through the MyDyson™ app. Alternatively, you can manually update your robot using a USB stick.
Automatic updates via the MyDyson™ app
By downloading the MyDyson™ app you will be registered for automatic updates.
When an update becomes available for your robot it will automatically download and install at the next available opportunity (when the robot is inactive, on the dock and connected to Wi-Fi).
An update screen will be displayed on your robot. Don't interrupt the update until it has completed. Removing the battery during an update may cause irreparable damage. It is also not recommended to press and hold the screen during an update.
When the update is complete, the LCD touchscreen will return to the power mode screen and your robot is ready to use.
Manually update with a USB stick
Your robot's software can be updated using a USB stick if a Wi-Fi network isn't available.
You’ll need to use a USB stick formatted to FAT32 or MS-DOS (FAT). Contact Dyson to request a genuine USB stick which will be the correct size and format to use.
The latest software can be downloaded below. This software update should be saved onto the USB stick as the only item, and shouldn't be renamed.
-
Step 1
Place your robot on the dock, making sure it is powered. Select 'Update with USB' from the Settings menu on the LCD touchscreen.
-
Step 2
Remove the bin and insert the USB stick into the port.
-
WARNING: Do not attempt to interrupt the upgrade sequence until it has completed.
Latest software update
28/06/2024
Release: RB03PR.01.08.004
- Enhanced Auto mode for superior cleaning and quieter operation.
- Improved reliability, faster navigation around edges and small objects, and better cleaning in corners.
- Maintenance alerts now appear as notifications in the MyDyson™ app.
- More reliable navigation when returning to dock.
Already upgraded? Check for update RB03PR.01.08.004 in your robot’s settings in the app.
Past software updates
Our latest software update enhances your robot's navigation and further improves cleaning performance in Auto mode.
Improved dust detectionThis update fine tunes dust detection behaviour to further improve cleaning performance in Auto mode.
Enhanced navigationSmoother motion around obstacles. Improved reversing from narrow spaces. With new onscreen tips to help troubleshoot navigation issues.
To check if your robot has already received this update, open 'Your robot's settings' in your MyDyson™ app.
With our latest software update, your robot learns and predicts where mess will be.
- Intelligently prioritising where and how to clean, automatically increasing suction when needed.
- Increased reliability and multiple cleaning improvements.
- More accurate dock detection and navigation.
- New guidance for easier mapping and zoning.
- Battery level now displayed on the main menu.
Our latest software update increases your robot’s run time and improves Wi-Fi reliability:
- Robot cleans 10% faster and run time increases by up to 30% in Auto mode.
- More reliable dock returns. New alert when sensors are dirty.
- Run time is now shown on the LCD screen. You can also 'skip the current zone' during cleaning.
- Enable automatic updates when your robot is inactive, docked and connected to Wi-Fi.
To make sure your robot automatically upgrades whenever we release new software, turn ‘Auto-update software’ on in your MyDyson™ app. You can check which software version you have in your robot’s settings.
Disable or enable Wi-Fi
Your robot connects to your home network over Wi-Fi so it can be used with the MyDyson™ app. If desired, you can disable or re-enable your robot's Wi-Fi capabilities. See the 'Downloads' section for instructions.
Factory reset
All personal data, including Wi-Fi configuration and mapping data can be removed by performing a 'factory reset'. You'll have to remove your robot from the app if you wish to reconnect. See the 'Downloads' section for instructions.
Please note, if you wish to reactivate your robot after a factory reset, set-up now requires connection to the MyDyson™ app. This unlocks your robot's intelligent features. If you’re struggling to connect, please follow our troubleshooting guide. If you do not wish to connect, please follow the instructions below.
Set-up offline
We recommend connecting to the MyDyson™ app to activate your robot's full capabilities. If you do not wish to connect, press your robot's LCD touchscreen for two seconds. When the power menu appears, scroll down and select 'Update with USB'. Then follow the instructions below.
Downloads
Download your required file onto a USB stick, without renaming it. This file should be the only item saved on to the USB stick.
You’ll need to use a USB stick formatted to FAT32 or MS-DOS (FAT). Contact Dyson to request a genuine USB stick which will be the correct size and format to use.
Some web browsers, may display the file in the browser instead of prompting you to download it. Follow your browser's process for saving the file onto your USB stick.
Factory reset
Disable Wi-Fi
Enable Wi-Fi
Set up offline
-
Step 1
Place your robot on the dock, making sure it is powered. Select 'Update with USB' from the Settings menu on the LCD touchscreen.
-
Step 2
Remove the bin and insert the USB stick into the port.
-