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Free standard shipping
Delivery details
Delivery update
Due to the COVID-19 pandemic, our delivery services may also implement measures to minimise the risk of contracting or spreading COVID-19, this may result in the potential for delays of deliveries. Please refer to the Australia Post website for updated information.
Delivery timings
Current delivery timeline estimates from dispatch are:
Business Days
State
Metro
Regional
NSW
2 - 3 days
2 - 4 days
VIC
2 - 4 days
2 - 5 days
QLD
2 - 4 days
2 - 5 days
SA
2 - 6 days
2 - 6 days
WA
2 - 8 days
5 - 9 days
NT
4 - 8 days
4 - 8 days
TAS
3 - 6 days
3 - 6 days
Our warehouse team will process and dispatch your order on the same day if the order is received by midday. Otherwise, it will be dispatched on the next business day. You will receive confirmation by email once your delivery is dispatched which will include the third-party tracking details of your order.
If you have ordered multiple items, they might be dispatched separately depending on the availability of the different items.
Shipping fees:
Free Nationwide Standard delivery when you spend $99 or over
Nationwide Standard delivery is $10 when you spend less than $99
Free Click and Collect when you spend $99 or over
Click and Collect is $10 when you spend less than $99
Scheduled delivery is from $10
Your order will be delivered by one of our approved logistics partners.
If you're not home to receive your order
If no-one is in when the courier attempts delivery, the driver will leave a calling card with instructions on what to do. If your order is being delivered by Australia Post, and you choose the Safe Drop delivery option, this is done at your own risk. We do not recommended this as an option for apartment blocks or houses where there is no private/undercover space for delivery.
We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box where your item will not fit). If this impacts your order, we'll notify you as soon as possible.
2 year guarantee
Our vacuum cleaners, fans, purifiers, hair dryers and stylers are covered for 2 years on parts and labour, and 5 years for our lighting range. When you buy from dyson.com.au, we register your guarantee automatically - you won't have to fill in any more forms.
45 day money back
Dyson’s money back guarantee applies to products purchased on Dyson’s Australian website at dyson.com.au and by phone from Dyson’s customer contact centre.
At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund by completing a claim within 45 days of receiving your order.
You can contact us by:
Phone: 1800 239 766
Email: aucustomercare@dyson.com
Our customer service team will help to arrange the return of your product, free of charge. You must return the goods in their original packaging along with all included accessories and bonus products (if any). If you have damaged, misused or otherwise failed to take reasonable care of the goods we might not be able to accept the return.
Dyson’s 45-Day Money Back Guarantee is in addition to the consumer guarantees under the Australian Consumer Law. See full terms and conditions.
Best price policy
Best price policy at Dyson, we want you to be confident that you are getting the best value and price. If you should find a Dyson product advertised at a lower price by a National Retailer compared to our price on www.dyson.com.au we will match it. Please contact our Customer Service Team at 1800 239 766 to get started. Here is what you’ll need to know:
Product must be the identical model as on the Dyson Australia website and must be in stock and readily available for sale.
Product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products as well as products available for purchase at a Dyson warehouse sale are excluded.
Satisfactory proof of current advertised price by a National Retailer is required (eg. flyer, catalogue, website URL, email), must be verifiable and in Australian dollars. Verbal and written offers are excluded.
National Retailer’s price must be publicly available in Australia and exclude member-only offers, corporate reward programs or employee discounts
National Retailers are the following retailers, located in Australia: Harvey Norman, Bing Lee, The Good Guys, JB Hi-Fi, Big W, Costco, Shaver Shop, David Jones and Myer. Other National Retailers may be added by Dyson from time to time by updating this section of the website.
Prices due to error in advertising are excluded.
The Dyson Best Price Policy cannot be used in conjunction with any other offer. See full terms and conditions.
Call us
Speak to a Dyson Expert on 0800 345 7788. Our Dyson for Business UK-based helpline is open 9.00am-5.30pm Monday to Thursday and 9.00am-4.30pm on Friday, closed Saturday and Sunday.
Read customer reviews for the Dyson Cyclone V10 range of vacuum cleaners to help you choose the right vacuum for your home. You can also write and share your review to let others know what you think.
Direct from Dyson
Free standard shipping
When you spend over $99
Shipping fees:
Standard delivery is free when you spend over $99
Standard delivery is $9.95 when you spend under $99
Click and collect is free when you spend over $99
Click and collect is $9.95 when you spend under $99
Scheduled delivery is from $10
Your order will be delivered by one of our approved logistics partners.
View full delivery details.
Delivery update: Australia Post has advised of the potential for delays of deliveries, including delivery of Express Post articles, due to the COVID-19 pandemic. Our delivery services may also implement measures to minimise the risk of contracting or spreading COVID-19. Please refer to the Australia Post website for updated information.
Delivery timings
Current delivery timeline estimates from dispatch are:
Business Days
State
Metro
Regional
NSW
2 - 5 days
2 - 6 days
VIC
2 - 8 days
2 - 9 days
QLD
2 - 5 days
2 - 6 days
SA
2 - 8 days
2 - 9 days
WA
2 - 8 days
5 - 9 days
NT
4 - 8 days
4 - 8 days
TAS
3 - 8 days
3 - 8 days
You will receive confirmation by email once your delivery is dispatched which will include the third-party tracking details of your order.
If you have ordered multiple items, they might be dispatched separately depending on the availability of the different items.
2-5 year warranty
Our vacuum cleaners, fans, purifiers, hair dryers and stylers are covered for 2 years on parts and labour, and 5 years for our lighting range. When you buy from dyson.com.au, we register your guarantee automatically - you won't have to fill in any more forms.
Money-back guarantee
Dyson’s money back guarantee applies to eligible Dyson products purchased on Dyson’s Australian website at dyson.com.au and by phone from Dyson’s customer contact centre.
Eligible Dyson products are all Dyson consumer machines and Dyson Hair Care professional edition machines for salons and stylists.
At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund by completing a claim within 45 days of receiving your order.
You can contact us by:
Phone: 1800 239 766
Email: aucustomercare@dyson.com
Our customer service team will help to arrange the return of your product, free of charge. You must return the goods in their original packaging along with all included accessories and bonus products (if any). If you have damaged, misused or otherwise failed to take reasonable care of the goods we might not be able to accept the return.
Dyson’s 45-Day Money Back Guarantee is in addition to the consumer guarantees under the Australian Consumer Law. See full terms and conditions.
Best price policy
Best price policy at Dyson, we want you to be confident that you are getting the best value and price. If you should find a Dyson product advertised at a lower price by a National Retailer compared to our price on www.dyson.com.au we will match it. Please contact our Customer Service Team at 1800 239 766 to get started. Here is what you’ll need to know:
Product must be the identical model as on the Dyson Australia website and must be in stock and readily available for sale.
Product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products as well as products available for purchase at a Dyson warehouse sale are excluded.
Satisfactory proof of current advertised price by a National Retailer is required (eg. flyer, catalogue, website URL, email), must be verifiable and in Australian dollars. Verbal and written offers are excluded.
National Retailer’s price must be publicly available in Australia and exclude member-only offers, corporate reward programs or employee discounts
National Retailers are the following Australian retailers: Harvey Norman, Bing Lee, The Good Guys, JB Hi-Fi, David Jones and Myer. Other National Retailers may be added by Dyson from time to time by updating this section of the website.
Prices due to error in advertising are excluded.
The Dyson Best Price Policy cannot be used in conjunction with any other offer. See full terms and conditions.
2 year guarantee
45 day money back
Best price policy
Call us
Email us
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