Support for your Dyson V11™ stick vacuum
Here you can find helpful tips, maintenance advice, your user manual and more.
Due to the COVID-19 pandemic, our delivery services may also implement measures to minimise the risk of contracting or spreading COVID-19, this may result in the potential for delays of deliveries. Please refer to the Australia Post website for updated information.
Current delivery timeline estimates from dispatch are:
Our warehouse team will process and dispatch your order on the same day if the order is received by midday. Otherwise, it will be dispatched on the next business day. You will receive confirmation by email once your delivery is dispatched which will include the third-party tracking details of your order.
If you have ordered multiple items, they might be dispatched separately depending on the availability of the different items.
Your order will be delivered by one of our approved logistics partners.
If no-one is in when the courier attempts delivery, the driver will leave a calling card with instructions on what to do. If your order is being delivered by Australia Post, and you choose the Safe Drop delivery option, this is done at your own risk. We do not recommended this as an option for apartment blocks or houses where there is no private/undercover space for delivery.
We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box where your item will not fit). If this impacts your order, we'll notify you as soon as possible.
Our vacuum cleaners, fans, purifiers, hair dryers and stylers are covered for 2 years on parts and labour, and 5 years for our lighting range. When you buy from dyson.com.au, we register your guarantee automatically - you won't have to fill in any more forms.
Dyson’s money back guarantee applies to products purchased on Dyson’s Australian website at dyson.com.au and by phone from Dyson’s customer contact centre.
At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund by completing a claim within 45 days of receiving your order.
You can contact us by:
Our customer service team will help to arrange the return of your product, free of charge. You must return the goods in their original packaging along with all included accessories and bonus products (if any). If you have damaged, misused or otherwise failed to take reasonable care of the goods we might not be able to accept the return.
Dyson’s 45-Day Money Back Guarantee is in addition to the consumer guarantees under the Australian Consumer Law. See full terms and conditions.
Best price policy at Dyson, we want you to be confident that you are getting the best value and price. If you should find a Dyson product advertised at a lower price by a National Retailer compared to our price on www.dyson.com.au we will match it. Please contact our Customer Service Team at 1800 239 766 to get started. Here is what you’ll need to know:
The Dyson Best Price Policy cannot be used in conjunction with any other offer. See full terms and conditions.
Speak to a Dyson Expert on 0800 345 7788. Our Dyson for Business UK-based helpline is open 9.00am-5.30pm Monday to Thursday and 9.00am-4.30pm on Friday, closed Saturday and Sunday.
For both general and rental enquiries, email us at firstname.lastname@example.org.
We'll contact you within one business day.
Simply click the live chat icon to exchange messages with a Dyson Expert.