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Support for your Dyson V11™ stick vacuum

Here you can find helpful tips, maintenance advice, your user manual and more.

Image of Dyson V11

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Dyson V11™ vacuum user manual

Download your Dyson V11™ vacuum user manual.

52.6MB

Getting started

You can quickly get up and running with our step-by-step guide.


*Details may vary from those shown

Useful tips

  • Bin full of debris

    Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • Filter being washed at the sink

    Regularly wash the filter

    It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this.

  • Image from video about setting up the dock

    Setting up your charging dock

    You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up.

Using your machine

Understanding the three cleaning modes

  • Dyson V11 vacuum being used on different floor types

    Med mode

    For the optimum balance of power and run time.

  • Dyson V11 vacuum cleaning ground-in dirt

    Boost mode

    Designed for intensive cleaning on ground-in dirt, with up to five minutes of run time.

  • Dyson V11 vacuum in use

    Eco mode

    Maximum run time for longer cleans all around your home.

Maintaining your machine

From clearing the brush bar to washing the filter, our quick guide will help you keep your machine working at its best.


*Details may vary from those shown

  • Image from video about washing the filter

    Washing the filter

    We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.

  • Image from video about checking for blockages

    Checking for blockages

    Your machine will make a pulsing sound when there's a blockage. Watch the video to see how to find blockages.

  • Image from video about emptying the bin

    Emptying the bin

    The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. See how to do it.

  • Image from video about detangling the brush bar

    Detangling the brush bar

    Clearing wrapped hair and fibres relieves unnecessary strain on your machine’s motor – restoring full power. Watch how.

Charging your machine's battery

If your machine has a red catch on the battery, you can charge your battery on or off your machine, in or outside of the dock.

Fully charge your batteries

It's important to fully charge all click-in batteries as soon as you open the box, and after every clean. The battery and monitoring system's algorithm 'learns' over time, and fully charging your batteries helps it to more accurately calculate and display remaining run time.

How to swap your click-in battery

To swap your battery, press the red battery release button and pull the battery away from the handle. Then replace it with an additional click-in battery1. We recommend alternating and charging all click-in batteries regularly to prolong battery health.

Dyson V11 vacuum's battery removed from machine

Choosing the right tool for the task

  • Motorhead™ cleaner head

    Motorhead™ cleaner head

    De-tangling vanes automatically clear wrapped hair from the brush bar as you clean. The integrated motor drives stiff nylon bristles into carpets to capture ground-in dirt.

  • Hair screw tool</

    Hair screw tool

    Anti-tangle conical brush bar picks up long hair and pet hair. Fast.

  • Crevice tool in use

    Crevice tool

    Tackles dust and allergens in hard-to-reach places, such as gaps and corners.

  • Combination tool in use

    Combination tool

    Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt.

  • Soft dusting brush in use

    Soft dusting brush

    Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.

  • Mattress tool in use

    Mattress tool

    Removes dirt and allergens from mattresses and upholstery.

  • Up-top adaptor in use

    Up-top adaptor

    Twists and locks at different angles for effective cleaning in high-up areas of your home.

Frequently asked questions

The screen on your machine will remind you when it's time to clean your filter. This will usually be around once a month, but may be more frequent if you use your machine heavily. After cleaning your filter, always leave it to dry for at least 24 hours. Ensure it's completely dry before refitting on your machine. We strongly recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.

A full charge takes up to 4.5 hours.

We recommend fully charging a spare battery soon after purchase1, and alternating batteries regularly to prolong battery health.

The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.

We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.

The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.

Your machine does connect to the MyDyson™ app.

Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the languag+C157e, press the button to scroll to the tick and then press and hold.

The Dyson guarantee

  • 'How to' Logo

    'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Helpful tips Logo

    Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer.

  • Exclusive owners Logo

    Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers.

  • Advice Logo

    Expert advice. 6 days a week.

    Freephone and live chat. Available Monday to Friday from 8am to 6pm and Saturday from 8am to 5pm AEST.

  • Parts and labour Logo

    Free Dyson parts and labour

    Replacement parts or repairs if something goes wrong during your guarantee period.

  • Hassle-free replacement Logo

    Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

1Additional battery available to buy separately.