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altFlexible delivery options

Shipping fees:

  • Free Nationwide Standard delivery when you spend $99 or over
  • Nationwide Standard delivery is $10 when you spend less than $99
    • Free Click and Collect when you spend $99 or over
    • Click and Collect is $10 when you spend less than $99
      • Scheduled delivery is from $10
      • Same day delivery (Sydney Only) from $15
        • Your order will be delivered by one of our approved logistics partners.

          Delivery update

          Deliveries to WA may be delayed. Australia Post has advised of the potential for delays of deliveries, including delivery of Express Post articles, due to the COVID-19 pandemic. Our delivery services may also implement measures to minimise the risk of contracting or spreading COVID-19. Please refer to the Australia Post website for updated information.
          Estimated delivery when order is placed before 12pm:

          Delivery timings

          Current delivery timeline estimates from dispatch are

          Business Days
          State
          Metro
          Regional
          NSW
          1 - 3 days
          1 - 4 days
          VIC
          1 - 4 days
          2 - 5 days
          QLD
          1 - 4 days
          2 - 5 days
          SA
          2 - 5 days
          3 - 6 days
          WA
          4 - 7 days
          4 - 8 days
          NT
          4 - 8 days
          4 - 8 days
          TAS
          3 - 6 days
          3 - 6 days

          Our warehouse team will process and dispatch your order on the same day if the order is received by midday. Otherwise, it will be dispatched on the next business day. You will receive confirmation by email once your delivery is dispatched which will include the third-party tracking details of your order.

          If you have ordered multiple items, they might be dispatched separately depending on the availability of the different items.

          If you're not home to receive your order

          If no-one is in when the courier attempts delivery, the driver will leave a calling card with instructions on what to do. If your order is being delivered by Australia Post, and you choose the Safe Drop delivery option, this is done at your own risk. We do not recommended this as an option for apartment blocks or houses where there is no private/undercover space for delivery.

          We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box where your item will not fit). If this impacts your order, we'll notify you as soon as possible.

          alt2 year guarantee

          Our upright and barrel vacuums, cordless machines, fans, hair dryers are covered for 2 years on parts and labour. And when you buy from dyson.com.au, we register your guarantee automatically - you won't have to fill in any more forms.

          alt45 day money back

          Dyson’s money back guarantee applies to products purchased on Dyson’s Australian website at dyson.com.au and by phone from Dyson’s customer contact centre. At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund by completing a claim within 45 days of receiving your order. You can contact us by: Phone: 1800 239 766 Email: aucustomercare@dyson.com Our customer service team will help to arrange the return of your product, free of charge. You must return the goods in their original packaging along with all included accessories and bonus products (if any). If you have damaged, misused or otherwise failed to take reasonable care of the goods we might not be able to accept the return. Dyson’s 45-Day Money Back Guarantee is in addition to the consumer guarantees under the Australian Consumer Law. See full terms and conditions.

          altBest price policy

          Best price policy at Dyson, we want you to be confident that you are getting the best value and price. If you should find a Dyson product advertised at a lower price by a National Retailer compared to our price on www.dyson.com.au we will match it. Please contact our Customer Service Team at 1800 239 766 to get started. Here is what you’ll need to know:

          • Product must be the identical model as on the Dyson Australia website and must be in stock and readily available for sale.
          • Product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products as well as products available for purchase at a Dyson warehouse sale are excluded.
          • Satisfactory proof of current advertised price by a National Retailer is required (eg. flyer, catalogue, website URL, email), must be verifiable and in Australian dollars. Verbal and written offers are excluded.
          • National Retailer’s price must be publicly available in Australia and exclude member-only offers, corporate reward programs or employee discounts
          • National Retailers are the following retailers, located in Australia: Harvey Norman, Bing Lee, The Good Guys, JB Hi-Fi, David Jones and Myer. Other National Retailers may be added by Dyson from time to time by updating this section of the website.
          • Prices due to error in advertising are excluded.

          The Dyson Best Price Policy cannot be used in conjunction with any other offer. See full terms and conditions.

          altCall us

          Speak to a Dyson Expert on 0800 345 7788. Our Dyson for Business UK-based helpline is open 9.00am-5.30pm Monday to Thursday and 9.00am-4.30pm on Friday, closed Saturday and Sunday.

          altEmail us

          For both general and rental enquiries, email us at business@dyson.co.uk.

          altRequest a meeting

          To request a meeting with a Dyson Expert, you can call us on 0800 345 7788, email us at business@dyson.co.uk or complete our online form.

          We'll contact you within one business day.

          altLive chat

          Simply click the live chat icon to exchange messages with a Dyson Expert.

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