a. Using the Website

1. Dyson Appliances (Aust.) Pty Limited (A.B.N. 50 073 072 509), Suite 2, Level 22, Tower 3, International Towers, 300 Barangaroo Avenue, Barangaroo NSW 2000 is referred in these terms and conditions as “Dyson”, "we", "us" and "our". Reference to "you" and "your" mean the user of this website, Dyson’s customer and/or purchaser of goods.
2. The trade marks and logos displayed on this site are trade marks of Dyson's parent company in the United Kingdom, Dyson Limited (except where indicated). Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of Dyson.
3. Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, communicate, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of Dyson.
4. By using this website you agree to accept the laws in force in New South Wales as governing the relationship between Dyson and yourself. You also irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales or any other court having jurisdiction in Australia as may be nominated by Dyson. This site may be accessed throughout Australia and overseas. Dyson makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia.
5. Remember to check the Terms and Conditions when you use the website as we may change the Terms and Conditions from time and time and you will be subject to the Terms and Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
6. We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
7. We may suspend or terminate access to the website without notice.
8. Dyson reserves the right to end promotions before the advertised closing date.
9. Buying from the Website
10. You acknowledge and warrant to Dyson that:
11. you are an Australian resident aged 18 years or over;
12. you will be liable for all costs, fees, charges and other amounts which may become payable to Dyson as a result of your use of this website;
13. you are not breaching any requirement of any applicable law relating to the privacy of personal information by providing the information to Dyson; and
14. all information (including credit card details) you provide to Dyson is true and complete.
15. Your telephone order or on-line purchase order (as applicable) is an offer to buy from Dyson. All Australian orders should include a daytime delivery address and contact details. Dyson reserves the right not to accept an order at its sole discretion.
16. By providing your details, you consent to receiving related communications from us, including confirmation that the order has been received by Dyson. Confirmation of the order does not constitute acceptance of your order. Dyson reserves the right at any time after receipt of your order to accept or decline your order for any reason (including stock run out), regardless of whether your order has been confirmed or your credit or debit card has been charged or paypal has been cleared. If your order is declined or cancelled by Dyson after the payment for the purchase, Dyson will promptly refund your payment to the credit or debit card or method you originally used for the purchase.
17. Payment for the goods which you order must be made either by one of the payment method options listed on the website which may change from time to time. Payment will be charged at the time of Dyson receiving your order and prior to the time that the goods are dispatched and received by you. Dyson will provide you with an invoice number as confirmation of the order. If your payment is rejected by the card issuer or payment provider your order will not be dispatched. Payment is made at your own risk.
18. If you pre-order for the goods, order goods which are currently out of stock, or book a delivery slot in advance, Dyson and its payment partners will authorise or reserve a charge on your credit or debit card, Paypal or other payment method for any amount up to the full value of the goods at any time between the order being placed and the goods being delivered. If the authorisation has expired or for any reason has failed, Dyson reserves the right to re-authorise up to the full amount, either before or after dispatch of the goods. In which case, Dyson will notify you via the email address provided during checkout. If Dyson does not receive re-authorisation then Dyson will contact you so that you can provide Dyson with another payment method. If in the unlikely event that the price increases from when it was originally ordered, Dyson will contact you 7 days before requesting re-authorisation.
19. The price of the goods (including for parts and accessories) (inclusive of GST), the applicable delivery costs and availability of the goods displayed on this website are subject to change without notice. The title to goods will only pass following payment in full.
20. Delivery dates of the goods are intended to be an estimate only. Any delivery estimates stated on this website or in communications from Dyson should be read together with any additional notices about the potential for temporary delays in dispatch or delivery.
21. Orders will only be accepted from and dispatched to street addresses in Australia.
22. Delivery of the products may be totally or partially suspended by Dyson during any period in which Dyson may be prevented or hindered from delivery by its normal means of delivery or supply through any circumstances outside its reasonable control, including but not limited to strikes, disease outbreaks, lockouts or government restrictions, unavailability of stock, accidents or breakdowns of plant or machinery. To the extent permitted by law, Dyson will not be liable for any indirect loss or damage arising from its failure to deliver any or all of the products.
23. Any failed delivery attempt due to incorrect details provided by you must be paid for by you. Subsequent delivery attempts may incur additional delivery charges.
24. To the fullest extent permitted by applicable law, Dyson (including its employees, officers, agents and contractors) makes no representations about the materials contained on this website or any websites linked to this website.
25. To the fullest extent permitted by applicable law, Dyson (including its employees, officers, agents and contractors):
26. is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may suffered be directly or indirectly, in connection with use of this website including but not limited to interference with or damage to your computer systems; and
27. excludes liability (whether that liability arises under contract, tort (including negligence) or statute) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this website.
28. The Australian Consumer Law provides for statutory guarantees that cannot be excluded by law. Limitations outlined anywhere in these Terms and Conditions, will not operate to the extent they are inconsistent with those statutory guarantees.
29. Dyson may vary these terms and conditions at any time. Any variations become effective on posting. By making a purchase through this site after the terms and conditions have been varied, you agree to be bound by the variation.

b. Privacy

Use of the Dyson website (including the purchase of products and redemption of offers in these Terms and Conditions) may involve the collection of personal information. We only use your personal information in accordance with our Privacy Policy. Please take time to read this, as it includes important information which applies to you.

c. Dyson 45 day money back guarantee

1. Information on this offer and how to claim forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
2. To be eligible to claim the offer, you must have purchased an Eligible Dyson product from Dyson:
• at www.dyson.com.au; or
• by phone, email or Live Chat from Dyson’s Customer Care team
3. Eligible Dyson products are all Dyson consumer machines and Dyson Hair Care professional edition machines for salons and stylists.
4. Subject to your rights under Australian Consumer Law, where a presentation case has been personalised, a refund cannot be claimed under this offer.
5. To be eligible to claim under this offer:
6. the product must have been used under normal household conditions (or normal salon/stylist conditions for Dyson Hair Care professional edition machines) and maintained according to the instructions supplied; and
7. the product, all accessories and any gifts or bonus products must be returned undamaged, in full working order (unless an issue is due to a manufacturing fault), in original packaging and with original proof of purchase; and
8. you must produce such evidence as is reasonably required by Dyson to establish that the product is not subject to any hire purchase, lease, rental or other agreement, a result of which being that another party has an interest in or charge over the product.
9. To claim, you must contact Dyson’s Customer Care team by phone at 1800 239 766 within 45 days of purchase. The returned product must be returned to Dyson within 14 days of lodging your claim with Dyson.
10. Dyson reserves the right to verify the validity of all claims made in connection with this offer. If your claim is assessed as valid, Dyson will provide you with instructions on how to return your machine to Dyson’s Australian premises. Dyson will cover the cost of delivery of the product within Australia.
11. Dyson has absolute discretion to determine whether these Terms and Conditions have been satisfied entitling you to a refund under this offer.
12. The product, all accessories and any gifts or bonus products must be returned undamaged, in full working order, in original packaging and with original proof of purchase.
13. If authorised by Dyson, allow 45 days to receive the refund from the date of authorisation.
14. This offer is in addition to, and does not exclude, restrict or modify, any rights you have under the Australian Consumer Law.
15. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
16. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim form that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
17. Dyson’s decision is final and no correspondence will be entered into.
18. All debossing and customisation orders are exempted from the 45-day money back guarantee.

d. Best Price Policy

1. Dyson is committed to offering customers the best prices on www.dyson.com.au, subject to these Terms and Conditions.
2. Where a price is indicated as being price matched, Dyson has undertaken a review of the pricing of other retailers and matched their pricing, so there is no need to contact Dyson to make a claim under the Best Price Policy.
3. However, if you happen to find a Dyson product that is advertised at a lower price than on www.dyson.com.au, Dyson will continue to match the price in accordance with the Terms and Conditions set out below.
4. If you find a Dyson product that is available from Dyson at www.dyson.com.au (Website) advertised at a lower price by a National Retailer (as defined in section 5), Dyson will match that advertised price subject to these Terms and Conditions.
5. National Retailers are the following Australian retailers: Harvey Norman, Bing Lee, The Good Guys, JB Hi-Fi, David Jones and Myer. Dyson may, in its discretion, change the list of National Retailers by updating these terms and conditions and publishing them on the Website.
6. Comparative product must be in stock and readily available for sale at a retail outlet or online from a National Retailer and be the identical model to a Dyson product available on the Website.
7. Comparative product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products, as well as products available for purchase at a Dyson warehouse sale are excluded.
8. Price match not available where National Retailer’s lower price is due to member-only offers, corporate reward programs or employee discounts.
9. You must provide satisfactory proof of current advertised price of the comparative product by a National Retailer to Dyson (eg. flyer, catalogue, website URL or email). Proof must be verifiable by Dyson and price must be stated in Australian dollars. Verbal and written offers are excluded.
10. Where National Retailer’s lower price is due to an error in advertising (theirs or Dyson’s), this is excluded.
11. Dyson reserves the right to limit the quantity of a product available for purchase under the Best Price Policy by a customer, at its discretion.
12. To claim under Dyson’s Best Price Policy, you must contact Dyson’s Customer Care team by phone at 1800 239 766
13. Dyson reserves the right to verify the validity of all price matching claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
14. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim that is lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.

Dyson Clean+Wash Hygiene (WR03) wet floor cleaner parts

Batteries and charging

Battery

Rollers and brush bars

Microfibre roller

Microfibre roller with end cap

Water tanks

Clean water tank

Dirty water tank

All other spare parts

Wand

Dirty water tank caps