Free shipping

Estimated delivery when order is placed before 12pm:

Sydney & Melbourne metro: 2-5 days

For other states and non-metro areas: 7-10 days

Delivery update: Australia Post has advised of the potential for delays of deliveries, including delivery of Express Post articles, due to the COVID-19 pandemic. Our delivery services may also implement measures to minimise the risk of contracting or spreading COVID-19. Please refer to the Australia Post website for updated information.

Please note: Tools and accessories are dispatched separately. Delivery times may vary according to distance, and during holiday periods.

45 day money back

Dyson’s money back guarantee applies to products purchased on Dyson’s Australian website at dyson.com.au and by phone from Dyson’s customer contact centre. At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund by completing a claim within 45 days of receiving your order. You can contact us by: Phone: 1800 239 766 Email: aucustomercare@dyson.com Our customer service team will help to arrange the return of your product, free of charge. You must return the goods in their original packaging along with all included accessories and bonus products (if any). If you have damaged, misused or otherwise failed to take reasonable care of the goods we might not be able to accept the return. Dyson’s 45-Day Money Back Guarantee is in addition to the consumer guarantees under the Australian Consumer Law. See full terms and conditions.

Best price policy

Dyson Best price policy At Dyson, we want you to be confident that you are getting the best value and price. If you should find a Dyson product advertised at a lower price by a National Retailer compared to our price on www.dyson.com.au we will match it. Please contact our Customer Service Team at 1800 239 766 to get started. Here is what you’ll need to know:

Product must be the identical model as on the Dyson Australia website and must be in stock and readily available for sale.

Product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products as well as products available for purchase at a Dyson warehouse sale are excluded.

Satisfactory proof of current advertised price by a National Retailer is required (eg. flyer, catalogue, website URL, email), must be verifiable and in Australian dollars. Verbal and written offers are excluded.

National Retailer’s price must be publicly available in Australia and exclude member-only offers, corporate reward programs or employee discounts

National Retailers are the following retailers, located in Australia: Harvey Norman, Bing Lee, The Good Guys, JB Hi-Fi, Big W, Costco, Shaver Shop, David Jones and Myer. Other National Retailers may be added by Dyson from time to time by updating this section of the website.

Prices due to error in advertising are excluded.

The Dyson Best Price Policy cannot be used in conjunction with any other offer. Read the full terms and conditions.

Let's talk

Expert customer service, Monday - Friday from 8am to 8pm
Saturday - Sunday from 8.30am to 4pm AEST.

Call us on
1800 239 766

Email us at
aucustomercare@dyson.com

Customer Care

The Dyson helpline is open Monday to Friday from 8am-8pm and Saturday to Sunday from 8.30am-4pm AEST.

If you are bringing your machine in for a service, please book your service by calling our helpline on 1800 239 766 .

Dyson Service Centres

Book a service before visiting a centre by calling our helpline on 1800 239 766

Brisbane

1800 239 766

Unit 29, 256 Musgrave Road
Coopers Plains QLD 4108

Our Brisbane service centre is open Monday to Friday 9am-5pm
Melbourne

1800 239 766

Unit 4, 163-179 Forster Rd
Mount Waverley VIC 3149

Our Melbourne service centre is open Monday to Friday 9am-5pm
Perth

1800 239 766

Unit B4, 488 Scarborough Beach Road Osbourne Park WA 6017

Our Perth service centre is open Monday to Saturday 9am-5pm
Sydney

1800 239 766

8-10 Mangrove Lane
Taren Point NSW 2229

Our Sydney service centre is open Monday to Friday 8.30am-4.30pm

Third Party Service Centres

Book a service before visiting a centre by calling 1800 239 766

Adelaide

1800 239 766

Sure Vision
18 Payneham road
Stepney, SA 5069

Our Adelaide service agent is open Monday to Friday 7.30am-4pm
Hobart

1800 239 766

B&W Appliance Sales & Service
71a Charles St
Moonah TAS 7009

Our Hobart service agent is open Monday to Friday 8.30am-5pm
Launceston

1800 239 766

United Customer Electronics
1 Hobart Street
Launceston TAS 7250

Our Launceston service agent is open Monday to Friday 8am-5pm and Saturday 9am-12pm

Talking to us is easy.

You can call us
1800 239 766

Free shipping

2 year guarantee

45 day money back

Best price policy

Call us

Email us

Request a meeting

Live chat

Let's talk

Expert customer service, Monday - Friday from 8am to 8pm
Saturday - Sunday from 8.30am to 4pm AEST.

Customer Care

Dyson Service Centres

Brisbane

1800 239 766

Melbourne

1800 239 766

Perth

1800 239 766

Sydney

1800 239 766

Third Party Service Centres

Adelaide

1800 239 766

Hobart

1800 239 766

Launceston

1800 239 766

Talking to us is easy.

Free shipping

2 year guarantee

45 day money back

Best price policy

Call us

Email us

Request a meeting

Live chat

Let's talk

Expert customer service, Monday - Friday from 8am to 8pmSaturday - Sunday from 8.30am to 4pm AEST.

Customer Care

Dyson Service Centres

Brisbane1800 239 766

Melbourne1800 239 766

Perth1800 239 766

Sydney 1800 239 766

Third Party Service Centres

Adelaide 1800 239 766

Hobart 1800 239 766

Launceston1800 239 766

Talking to us is easy.

Expert customer service, Monday - Friday from 8am to 8pm
Saturday - Sunday from 8.30am to 4pm AEST.

Brisbane

1800 239 766

Melbourne

1800 239 766

Perth

1800 239 766

Sydney

1800 239 766

Adelaide

1800 239 766

Hobart

1800 239 766

Launceston

1800 239 766