MyDyson™ Care
The expert cleaning service that extends peak performance and product longevity.
Keep your Dyson operating at our uncompromising standards. Our team of dedicated experts will collect your vacuum, professionally clean it using the latest technologies, and return it to you as good as new.
MyDyson Care benefits
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Extended peak performance
Removing the compacted dust and dirt that accumulates in the machine body returns your Dyson to peak operating power.
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Increased product longevity
Professional cleaning ensures your Dyson remains as reliable as you expect it to be throughout its lifetime.
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Sustainable energy efficiency
A well-maintained cordless vacuum performs better in all ways, including using less energy and requiring less charging.
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Convenient and cost effective
Our door-to-door proactive cleaning service is easy to use. It includes free courier collections and returns.
Free replacement filter
Receive a complimentary filter on your second cleaning service, guaranteeing continued optimal performance.
How MyDyson™ Care works?
Hassle-free, door-to-door pick-up and return of your machine.
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1. Contact us Call or chat with Dyson customer care. -
2. Courier collection Our courier service will come to your door or you can drop your machine at one of our stores or Service Centres. -
3. Dyson cleaning Dedicated experts disassemble and clean your Dyson machine. -
4. Courier drop off Our courier returns your Dyson machine.
Get in touch about MyDyson Care
Dyson Machine Deep Clean
Dedicated experts
Our team of specialists disassemble your Dyson so each element can be thoroughly analysed and cleaned.
Filter
The filter is blasted clean with compressed air and sterilised. You receive a free filter on the second cleaning.
Engine body and Cyclone
High-pressure compressed air removes dust from the body and each element of the disassembled cyclone.
Bin
The vacuum’s bin is removed, washed, and sterilised in our purpose-built washer and dryer.
Cleaner heads
Motorised heads are carefully protected before the brushes are intensely cleaned with a high-pressure jet.
Frequently asked questions
With MyDyson Care, your cordless vacuum is cleaned to eliminate the negative impact of built-up dust accumulated during everyday use.
Every Dyson machine is covered by a guarantee, which covers the repair or replacement (at Dyson's discretion) of your Dyson machine if it is found to be defective due to faulty materials or workmanship within the guarantee period.
If any part is no longer available (e.g. particular colour variations), Dyson will replace it with a functional replacement part.
Your statutory rights are not affected by this guarantee.
MyDyson™ Care is currently available only for cordless vacuum cleaners. We will gradually expand the service coverage over the coming year. Your Dyson V16 Piston, V15s Detect Submarine™, Gen5detect™, V15 Detect™, V12™, V11™, Cyclone V10™, and V8™ cordless vacuums are eligible for deep cleaning service.
No, but they may be covered under the Dyson warranty. Please contact customer service to learn about your options.
You can contact our Customer Care team to implement your service. The customer care team will arrange the hassle-free, door-to-door pick-up and return of your machine. Alternatively you can drop off your machine at one of our stores or Service Centres.
The courier service delivers your machine to our team of dedicated experts who disassemble and deep clean every part of your cordless vacuum before reassembling it and returning it to you via our courier service.