Terms & Conditions

  1. Dyson Appliances (Aust.) Pty Limited (A.B.N. 50 073 072 509), 8-10 Mangrove Lane, Taren Point, NSW 2229 is referred in these terms and conditions as “Dyson”, "we", "us" and "our". Reference to "you" and "your" mean the user of this website, Dyson’s customer and/or purchaser of goods.
  2. The trade marks and logos displayed on this site are trade marks of Dyson's parent company in the United Kingdom, Dyson Limited (except where indicated)). Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of Dyson.
  3. Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, communicate, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of Dyson.
  4. By using this website you agree to accept the laws in force in New South Wales as governing the relationship between Dyson and yourself. You also irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales or any other court having jurisdiction in Australia as may be nominated by Dyson. This site may be accessed throughout Australia and overseas. Dyson makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia.
  5. Remember to check the Conditions when you use the website as we may change the Conditions from time to time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
  6. We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
  7. We may suspend or terminate access to the website without notice.
  8. Dyson reserves the right to end promotions before the advertised closing date.

Using the Website

  1. The trade marks and logos displayed on this site are trade marks of Dyson's parent company in the United Kingdom, Dyson Limited (except where indicated)). Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of Dyson.
  2. Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, communicate, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of Dyson.
  3. By using this website you agree to accept the laws in force in New South Wales as governing the relationship between Dyson and yourself. You also irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales or any other court having jurisdiction in Australia as may be nominated by Dyson. This site may be accessed throughout Australia and overseas. Dyson makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia.
  4. Remember to check the Conditions when you use the website as we may change the Conditions from time and time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
  5. We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
  6. We may suspend or terminate access to the website without notice.
  7. Dyson reserves the right to end promotions before the advertised closing date.

Buying from the Website

  1. You acknowledge and warrant to Dyson that:
    • a) you are an Australian resident aged 18 years or over;
    • b) you will be liable for all costs, fees, charges and other amounts which may become payable to Dyson as a result of your use of this website;
    • c) you are not breaching any requirement of any applicable law relating to the privacy of personal information by providing the information to Dyson; and
    • d) all information (including credit card details) you provide to Dyson is true and complete.
  2. Your telephone order or on-line purchase order (as applicable) is an offer to buy from Dyson. All Australian orders should include a daytime delivery address and contact details. Dyson reserves the right not to accept an order at its sole discretion.
  3. By providing your details, you consent to receiving related communications from us, including confirmation that the order has been received by Dyson. Confirmation of the order does not constitute acceptance of your order. Dyson reserves the right at any time after receipt of your order to accept or decline your order for any reason (including stock run out), regardless of whether your order has been confirmed or your credit or debit card has been charged or paypal has been cleared. If your order is declined or cancelled by Dyson after the payment for the purchase, Dyson will promptly refund your payment to the credit or debit card or method you originally used for the purchase.
  4. Payment for the goods which you order must be made either by credit or debit card issued by Mastercard or Visa, or Paypal.
    • a) Your credit or debit card, or Paypal will be charged at the time of Dyson receiving your order and prior to the time that the goods are dispatched and received by you. Dyson will provide you with an invoice number as confirmation of the order. If your payment is rejected by the card issuer your order will not be dispatched. Payment is made at your own risk.
  5. If you pre-order for the goods, order goods which are currently out of stock, or book a delivery slot in advance, Dyson and its payment partners will authorise or reserve a charge on your credit or debit card, or Paypal for any amount up to the full value of the goods at any time between the order being placed and the goods being delivered. If the authorisation has expired or for any reason has failed, Dyson reserves the right to re-authorise up to the full amount, either before or after dispatch of the goods. In which case, Dyson will notify you via the email address provided during checkout. If Dyson does not receive re-authorisation from your credit or debit card issuer, or Paypal, then Dyson will contact you so that you can provide Dyson with another payment method. If in the unlikely event that the price increases from when it was originally ordered, Dyson will contact you 7 days before requesting re-authorisation from your credit or debit card issuer, or Paypal.
  6. The price of the goods (including for parts and accessories) (inclusive of GST), the applicable delivery costs and availability of the goods displayed on this website are subject to change without notice. The title to goods will only pass following payment in full.
  7. Delivery dates of the goods are intended to be an estimate only.
  8. Orders will only be accepted from and dispatched to street addresses in Australia.
  9. Orders will be delivered by post and we aim to have the goods delivered to you within 5-7 days of the acceptance of your order, subject to availability of stock. Delivery of the products may be totally or partially suspended by Dyson during any period in which Dyson may be prevented or hindered from delivery by its normal means of delivery or supply through any circumstances outside its reasonable control, including but not limited to strikes, lockouts, unavailability of stock, accidents or breakdowns of plant or machinery. Dyson will not be liable for any damages not reasonably foreseeable arising from its failure to deliver any or all of the products.
  10. Any failed delivery attempt due to incorrect details provided by you must be paid for by you. Subsequent delivery attempts may incur additional delivery charges.
  11. To the fullest extent permitted by applicable law, Dyson (including its employees, officers, agents and contractors) makes no representations about the materials contained on this website or any websites linked to this website.
  12. To the fullest extent permitted by applicable law, Dyson (including its employees, officers, agents and contractors):
    • a) is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may suffered be directly or indirectly, in connection with use of this website including but not limited to interference with or damage to your computer systems; and
    • b) excludes liability (whether that liability arises under contract, tort (including negligence) or statute) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this website.
  13. The Australian Consumer Law provides for statutory guarantees that cannot be excluded by law. The limitations outlined in clause 11, and anywhere else in those document, will not operate to the extent they are inconsistent with those statutory guarantees.
  14. Any information that you disclose on this site may be used by Dyson, its agents and contractors in relation to the provision of products. Dyson will comply with its privacy statement in relation to any personal information you provide to Dyson. To view the privacy policy please click here

    Dyson may vary these terms and conditions at any time. Any variations become effective on posting. By making a purchase through this site after the terms and conditions have been varied, you agree to be bound by the variation.

  15. You may cancel your order at any time up to 14 days after receiving the goods by notifying us in writing either by:

    a. post to:

    Customer Service Centre
    Dyson Appliances (Aust.) Pty Limited
    8-10 Mangrove Lane
    Taren Point NSW 2229

    b. fax to (02) 9526 7122 marked for the attention of the Customer Service Centre;
    c. or email to aucustomercare@dyson.com


    You must return the goods, unused and sealed in their original packaging to: Dyson Accessories, 8-10 Mangrove Lane, Taren Point NSW 2229. Please contact us via phone on 1800 239 766 or email at aucustomercare@dyson.com prior to return and we will provide details on how to return, including an Australia Post returns label with tracking number to cover postage. Note that if you fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, we will refund the full purchase price to you. 


    If your goods are being returned for a defect, please contact us prior to return. We will provide details on how to return, including a reply paid number to cover postage.

Privacy Statement (Warranty Forms)

Dyson Appliances (Aust.) Pty Limited (Dyson) may collect and use your personal information to provide you updates on latest products and services, to analyze and research on customer’s choice on products, to provide products and services you have requested and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties. Some of the recipients are located overseas, including United States of America, Amsterdam and United Kingdom.

If Dyson does not collect your personal information, then it may not be able to fulfil the Purposes.

Our privacy policy, located at http://www.dyson.com.au/support/privacy-policy.aspx, contains information about how you may access and correct your personal information held by Dyson, and the privacy complaints handling process of Dyson.

You may contact Dyson at aucustomercare@dyson.com.au.

If you wish to receive information and updates about Dyson’s products and services, please tick this box

Under the Australian Privacy Principles, before Dyson discloses personal information overseas, Dyson will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent to such disclosure without this requirement. If you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes, please tick this box.

Note: If you do not provide consent, then Dyson may not be able to fulfill the Purposes.

Dyson 30 day money back guarantee


    1. Information on this offer and how to claim forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
    2. To be eligible to claim the offer, you must have purchased a Dyson product from Dyson at www.dyson.com.au or by phone from Dyson’s customer contact centre.  
    3. To be eligible to claim under this offer: (i) the product must have been used under normal household conditions and maintained according to the instructions supplied; and (ii) you must produce such evidence as is reasonably required by Dyson to establish that the product is not subject to any hire purchase, lease, rental or other agreement, a result of which being that another party has an interest in or charge over the product.
    4. To be eligible for a refund under this offer, you must contact Dyson’s customer care centre by phone at 1800 239 766 or email at aucustomercare@dyson.com and lodge your claim within 30 days of purchase. 
    5. Dyson reserves the right to verify the validity of all claims made in connection with this offer.  If your claim is assessed as valid, Dyson will provide you with instructions on how to return your machine to Dyson’s Australian premises (address below).  Dyson will cover the cost of the courier of the product within Australia.
    6. The product, all accessories and any gifts or bonus products must be returned undamaged, in full working order, in original packaging and with original proof of purchase.
    7. Dyson has absolute discretion to determine whether these Terms and Conditions have been satisfied entitling you to a refund under this offer.
    8. If authorised by Dyson, allow 30 days to receive the refund from the date of authorisation.
    9. This offer is in addition to, and does not exclude, restrict or modify, any rights you have under the Australian Consumer Law.
    10. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
    11. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim form that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
    12. Dyson may collect and use your personal information to provide you updates on latest products and services, to analyse and research on customer’s choice on products, to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, Amsterdam and United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfil the Purposes. You may find out more details of our privacy policy at http://privacy.dyson.com/ or contact us at aucustomercare@dyson.com  with any queries. Under the Australian Privacy Principles, before Dyson discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent to such disclosure without this requirement. If you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes, please tick this box above. Note: If you do not provide consent, then Dyson may not be able to fulfil the Purposes.
    13. Dyson’s decision is final and no correspondence will be entered into.
    14. In these terms, “Dyson” is Dyson Appliances (Aust.) Pty Limited, 8-10 Mangrove Lane, Taren Point, NSW, 2229 ABN 50 073 072 509


Best Price Policy


    1. Information on the Dyson Best Price Policy and how to claim forms part of these Terms and Conditions. By participating in this offer, you accept these Terms and Conditions. 
    2. If you find a Dyson product that is available from Dyson at www.dyson.com.au (Website) advertised at a lower price by a National Retailer (as defined in section 3), Dyson will match that advertised price subject to these Terms and Conditions. .
    3. National Retailers are the following Australian retailers: Harvey Norman, Bing Lee, The Good Guys, JB Hi-Fi, Big W, Costco, Shaver Shop, David Jones and Myer. Dyson may, in its discretion, add other retailers to the National Retailers by updating these terms and conditions and publishing them on the Website.
    4. Comparative product must be in stock and readily available for sale at a retail outlet [or online from a National Retailer and be the identical model to a Dyson product available on the Website.
    5. Comparative product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products, as well as products available for purchase at a Dyson warehouse sale are excluded.
    6. Price match not available where National Retailer’s lower price is due to member-only offers, corporate reward programs or employee discounts. 
    7. You must provide satisfactory proof of current advertised price of the comparative product by a National Retailer to Dyson (eg. flyer, catalogue, website URL or email).  Proof must be verifiable by Dyson and price must be stated in Australian dollars.  Verbal and written offers are excluded.
    8. Where National Retailer’s lower price is due to an error in advertising (theirs or Dyson’s), this is excluded. 
    9. Dyson reserves the right to limit the quantity of a product available for purchase under the Best Price Policy by a customer, at its discretion. 
    10. To claim under Dyson’s Best Price Policy, you must contact Dyson’s customer care centre by phone at 1800 239 766
    11. Dyson reserves the right to verify the validity of all price matching claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
    12. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim that is lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
    13. Dyson may collect and use your personal information to provide you updates on latest products and services, to analyse and research on customer’s choice on products, to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, Amsterdam and United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfil the Purposes. You may find out more details of our privacy policy at http://privacy.dyson.com/ or contact us at aucustomercare@dyson.com  with any queries. Under the Australian Privacy Principles, before Dyson discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent to such disclosure without this requirement. If you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes, please tick this box above. Note: If you do not provide consent, then Dyson may not be able to fulfil the Purposes.
    14. This Best Price Policy is offered by Dyson Appliances (Aust.) Pty Limited in accordance with these Terms and Conditions. 
    15. In these terms, “Dyson” is Dyson Appliances (Aust.) Pty Limited, 8-10 Mangrove Lane, Taren Point, NSW, 2229 ABN 50 073 072 509.

     

Dyson Bounty Bag Offer

    1. Information on how to claim and Dyson’s offers in connection with the Dyson Bounty Bag offer forms part of these Terms and Conditions. By using the promotional code received by you in connection with Dyson Bounty Bag offer, you accept these Terms and Conditions and the terms and conditions on the Dyson Bounty Bag off leaflet (including the promotional code) provided to you by Dyson.
    2. A promotional code issued to you is valid during the specified time period and on the terms and conditions set out in the Dyson Bounty Bag offer leaflet provided to you.
    3. Dyson reserves the right to verify the validity of all purchases made through the Dyson Bounty Bag offer and reject any purchase that is made in breach of Dyson’s terms and conditions (including any terms and conditions that apply to a promotional code issued under the Dyson Bounty Bag offer).
    4. A promotional code is valid for one use in one transaction and is not transferable or exchangeable and cannot be taken as cash.  Promotional codes are able to be redeemed online only at www.dyson.com.au, and is not able to be used for purchase of Dyson products in stores at retailers or in conjunction with any other offer. Stock is subject to availability. No rain checks.
    5. Except for any liability that cannot be excluded by law including statutory guarantees that cannot be excluded under the Australian Consumer Law, Dyson excludes all liability (including for negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason.
    6. Dyson may collect and use your personal information to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to your purchase and the warranty (e.g. warranty registration, product recalls) (“the Purposes”). With your consent, Dyson may also collect and use your personal information to provide you with updates on our latest products and services, to analyse and conduct research about customer choices and for other marketing related purposes. In doing so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of these recipients may be located overseas, including in the United States of America, Amsterdam and the United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfill the Purposes. You may find out more details of our privacy policy at privacy.dyson.com or you can contact us at aucustomercare@dyson.com for any queries.
    7. In these terms and conditions, Dyson means Dyson Appliances (Aust.) Pty Limited (ABN 50 073 072 509), of 8-10 Mangrove Lane, Taren Point, NSW, 2229.

Dyson Academy

    1. Information on how to claim, Dyson’s offers in connection with the Dyson Academy, and the promotional card received by you form part of these Terms and Conditions. By using the promotional code received by you in connection with the Dyson Academy, you accept these Terms and Conditions and the terms and conditions on the promotional card (including the promotional code) provided to you by Dyson.
    2. The Dyson Academy program is run by Dyson for eligible retail partners, as determined by Dyson.  Dyson offers promotional codes in connection with the Dyson Academy for training purposes and to increase product awareness of participants.
    3. A promotional code issued to you in connection with the Dyson Academy program is valid during the specified time period on the promotional card, and on the terms and conditions set out in the promotional card provided to you.
    4. To be eligible to claim, participants must be employees of a retail partner participating in the Dyson Academy program, and attend a Dyson Academy event.
    5. Dyson reserves the right to verify the validity of all purchases made through the Dyson Academy program and reject any purchase that is made in breach of Dyson’s terms and conditions (including any terms and conditions that apply to a promotional code issued under the Dyson Academy program).
    6. A promotional code is valid for one product purchased from the Dyson Cyclone V10TM range only in one transaction, is not transferable or exchangeable, and cannot be taken as cash.  Purchases made using a promotional code under the Dyson Academy program must be for personal use only.
    7. Promotional codes are able to be redeemed online only at www.dyson.com.au, and are not able to be used for purchase of Dyson products in stores at retailers or in conjunction with any other offer. Stock is subject to availability. No rain checks.
    8. Dyson reserves the right to cancel, terminate, modify or suspend the offer at any time without prior notice.  
    9. Except for any liability that cannot be excluded by law including statutory guarantees that cannot be excluded under the Australian Consumer Law, Dyson excludes all liability (including for negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason.
    10. Dyson may collect and use your personal information to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to your purchase and the warranty (e.g. warranty registration, product recalls) (“the Purposes”). With your consent, Dyson may also collect and use your personal information to provide you with updates on our latest products and services, to analyse and conduct research about customer choices and for other marketing related purposes. In doing so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of these recipients may be located overseas, including in the United States of America, Amsterdam and the United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfill the Purposes. You may find out more details of our privacy policy at privacy.dyson.com or you can contact us at aucustomercare@dyson.com for any queries.
    11. In these terms and conditions, Dyson means Dyson Appliances (Aust.) Pty Limited (ABN 50 073 072 509), of 8-10 Mangrove Lane, Taren Point, NSW, 2229.


Dyson Purifier Bonus Filter Promotion

TERMS AND CONDITIONS: Bonus filter – with any purchase of an eligible Dyson purifier (as set out below) from 22 November 2017 until stocks last.

  1. Information on how to claim an offer forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
  2. Offer is open to residents of Australia.
  3. The offer commences on 22 November 2017 and is available while stocks last (“Offer Period”).
  4. To be eligible to claim the gift, claimants must have purchased an eligible Dyson purifier from Dyson at www.dyson.com.au or through Dyson Customer Service on 1800 239 766 during the Offer Period. Eligible Dyson purifiers are: Pure Hot+Cool Link™, Pure Cool Link™ tower, Pure Cool Link™ desk (DP01WS, TP02WS, HP02WS, DP02WS, TP03WS, HP03WS and HP03BN). Offer not available for any other Dyson fan or heater.
  5. To be eligible to claim the bonus filter on purchases of eligible Dyson purifiers at www.dyson.com.au, the bonus filter needs to be added to cart before proceeding to checkout.
  6. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.  Only one claim permitted per purchase.
  7. Please allow 60 days for delivery of gift.
  8. Gift is not transferable or exchangeable and cannot be taken as cash.
  9. Not available in conjunction with any other offer.
  10. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the offer, including any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
  11. Dyson may collect and use your personal information to provide you updates on our latest products and services, to analyse and research customer choices on products, to provide products and services you have requested (e.g. extended warranty, the Dyson guarantee) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, Amsterdam and United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfill the Purposes. You may find out more details of our privacy policy at dyson.privacy.com or contact us at aucustomercare@dyson.com for any queries. Under the Australian Privacy Principles, before Dyson discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent to such disclosure without this requirement. By ticking the Terms and Conditions acceptance box, you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes. Note: If you do not provide consent, then Dyson may not be able to fulfill the Purposes.
  12. “Dyson” is Dyson Appliances (Aust.) Pty Limited, 8-10 Mangrove Lane, Taren Point, NSW, 2229 ABN 50 073 072 509.

Bonus tools for Upright and Barrel vacuums

TERMS AND CONDITIONS: Free Eligible Tools – with any purchase of an eligible Dyson vacuum cleaner (as set out below) from 22 November 2017 until stocks last.

1. Information on how to claim an offer forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
2. Offer is open to residents of Australia.
3. The offer commences on 22 November 2017 and is available while stocks last (“Offer Period”).
4. To be eligible to claim, claimants must have purchased an eligible Dyson vacuum cleaner from Dyson at www.dyson.com.au or through Dyson Customer Service on 1800 239 766 during the Offer Period. Eligible Dyson vacuum cleaners are: Big Ball Origin, Cinetic Big Ball Multi Floor, Cinetic Big Ball Allergy, Cinetic Big Ball Animal, Cinetic Big Ball Animal Pro, Small Ball Multi Floor, Ball Animal. Offer not available in connection with any other promotion or offer. Offer not available for any other Dyson vacuum cleaners or product.
5. The eligible tools will vary depending upon model of eligible Dyson vacuum cleaner selected for purchase. Eligible tools will be presented within the checkout process after the chosen eligible Dyson vacuum cleaner has been added to cart. The following tools may be available depending on model chosen: Groom tool, Flexi crevice tool, Soft dusting brush, Up-top tool, Mattress tool and Reach under tool.
6. How to participate: (a) Select an eligible Dyson vacuum cleaner during the Offer Period. Add the Dyson machine to basket. (b) Select up to 3 bonus tools from eligible tool range during checkout. You may not select the same tool multiple times. (c) Proceed to complete checkout. (d) Once payment has been authorised successfully your order will be dispatched. Please note that tools may be dispatched separately.
7. Returns: If you have participated in this offer and wish to return your machine please contact our free Helpline number on 1800 239 766 or email aucustomercare@dyson.com for more information.  If returned, all tools eligible as part of this offer must be returned at the same time as the machine.  
8. Dyson reserves the right to verify the validity of all orders and disqualify any claimant for tampering with the claim process or for submitting an order which is not in accordance with these Terms and Conditions. Only one claim permitted per purchase. 9. Please allow up to 30 days for delivery of the bonus tools.
10. Gift is not transferable or exchangeable and cannot be taken as cash.
11. Not available in conjunction with any other offer.
12. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the offer, including any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson. Dyson may collect and use your personal information to provide you updates on our latest products and services, to analyse and research customer choices on products, to provide products and services you have requested (e.g. extended warranty, the Dyson guarantee) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, Amsterdam and United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfill the Purposes. You may find out more details of our privacy policy at dyson.privacy.com or contact us at aucustomercare@dyson.com for any queries. Under the Australian Privacy Principles, before Dyson discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent to such disclosure without this requirement. By ticking the Terms and Conditions acceptance box, you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes. Note: If you do not provide consent, then Dyson may not be able to fulfill the Purposes.
14. “Dyson” is Dyson Appliances (Aust.) Pty Limited, 8-10 Mangrove Lane, Taren Point, NSW, 2229 ABN 50 073 072 509.

 


Bonus Bag Promotion

TERMS AND CONDITIONS: Dyson Supersonic™ Bonus Gift Bag – with any purchase of an eligible Dyson Supersonic™ hair dryer (as set out below) from the 19th March 2018 until stocks last.

1. Information on how to claim an offer forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.

2. Offer is open to residents of Australia.

3. The offer commences on 19th March 2018 and is available while stocks last or until Dyson elects to end the offer (“Offer Period”).

4. To be eligible to claim, claimants must have purchased an eligible Dyson Supersonic™ hair dryer from www.dyson.com.au during the Offer Period. Eligible Dyson Supersonic™ hair dryers are: Dyson Supersonic™ Iron/Fuchsia, Dyson Supersonic™ White/Silver, Dyson Supersonic™ Iron/Fuchsia with leather case, Dyson Supersonic™ Iron/Red with red case, and Dyson Supersonic™ Black/Purple with black case. Offer not available with any other Dyson products. Offer not available in connection with a Dyson Supersonic™ hair dryer redeemed under reward programs.  

5. For purchases of eligible Dyson Supersonic™ hair dryers at www.dyson.com.au, the bonus gift must be added to cart during checkout.

6. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions. Only one claim permitted per purchase.

7. Please allow 60 days for delivery of gift.

8. Gift is not transferable or exchangeable and cannot be taken as cash.

9. Not available in conjunction with any other offer.

10. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.

11. Dyson may collect and use your personal information to provide you updates on our latest products and services, to analyse and research customer choices on products, to provide products and services you have requested (e.g. extended warranty, the Dyson guarantee) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, Amsterdam and United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfill the Purposes. You may find out more details of our privacy policy at dyson.privacy.com or contact us at aucustomercare@dyson.com for any queries. Under the Australian Privacy Principles, before Dyson discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent to such disclosure without this requirement. By ticking the Terms and Conditions acceptance box, you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes. Note: If you do not provide consent, then Dyson may not be able to fulfill the Purposes.

12. “Dyson” is Dyson Appliances (Aust.) Pty Limited, 8-10 Mangrove Lane, Taren Point, NSW, 2229 ABN 50 073 072 509.



Bonus Stand Promotion

TERMS AND CONDITIONS: Dyson Supersonic™ Bonus Gift Stand – with any purchase of an eligible Dyson Supersonic™ hair dryer (as set out below) from the 19th March 2018 until stocks last.

1. Information on how to claim an offer forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.

2. Offer is open to residents of Australia.

3. The offer commences on 19th March 2018 and ends on 15th April 2018, while stocks last or until Dyson elects to end the offer (“Offer Period”).

4. To be eligible to claim, claimants must have purchased an eligible Dyson Supersonic™ hair dryer from www.dyson.com.au during the Offer Period. Eligible Dyson Supersonic™ hair dryers are: Dyson Supersonic™ Iron/Fuchsia, Dyson Supersonic™ White/Silver, Dyson Supersonic™ Iron/Fuchsia with leather case, Dyson Supersonic™ Iron/Red with red case, and Dyson Supersonic™ Black/Purple with black case. Offer not available with any other Dyson products. Offer not available in connection with a Dyson Supersonic™ hair dryer redeemed under reward programs.  

5. For purchases of eligible Dyson Supersonic™ hair dryers at www.dyson.com.au, the bonus gift must be added to cart during checkout.

6. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions. Only one claim permitted per purchase.

7. Please allow 60 days for delivery of gift.

8. Gift is not transferable or exchangeable and cannot be taken as cash.

9. Not available in conjunction with any other offer.

10. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.

11. Dyson may collect and use your personal information to provide you updates on our latest products and services, to analyse and research customer choices on products, to provide products and services you have requested (e.g. extended warranty, the Dyson guarantee) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, Amsterdam and United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfill the Purposes. You may find out more details of our privacy policy at dyson.privacy.com or contact us at aucustomercare@dyson.com for any queries. Under the Australian Privacy Principles, before Dyson discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent to such disclosure without this requirement. By ticking the Terms and Conditions acceptance box, you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes. Note: If you do not provide consent, then Dyson may not be able to fulfill the Purposes.

12. “Dyson” is Dyson Appliances (Aust.) Pty Limited, 8-10 Mangrove Lane, Taren Point, NSW, 2229 ABN 50 073 072 509.



Dyson Trial Program

The Dyson Trial program invites members of the public to apply to participate in a program where in exchange for writing a review, selected participants are provided with a complimentary Dyson Cyclone V10 cord-free vacuum. We made it clear to all participants the machine was theirs to keep, no matter if their review was positive or negative. They just had to be honest.

This Dyson Trial program is run at the discretion of Dyson in Australia. Successful applicants are provided with pre-release technology and, in exchange for their honest review, they can keep the machine.

Dyson Cyclone V10™ cord-free vacuum was made available to 300 participants as part of the Dyson Trial program from Monday, 29 March 2018 to Friday, 6 March 2018.

Essential Baby & Toddler Show

Offer 1

  1. The instructions on how to claim and the Promotional Offer (defined below) form part of these Terms and Conditions. Participation in the ‘Essential baby & Toddler Show Offer’ promotion ("Promotion") is deemed acceptance of these Terms and Conditions. This Promotional Offer is not valid in conjunction with any other offer.
  2. The promoter is Dyson Appliances (Aust.) Pty Limited (ABN 50 073 072 509) of 8-10 Mangrove Lane, Taren Point, NSW 2229 (“Promoter”).
  3. Claims are only open to Australian residents aged 18 years and over. Claims are not open to companies, businesses and/or organisations of any description.
  4. Employees (and their immediate families) of the Promoter, Participating Properties (defined below) and agencies associated with this Promotion are ineligible to enter. “Immediate families” means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.
  5. The Promotion will be conducted from 27th April 2018 until 4:00pm (AEST) on 29th April 2018 (“Promotional Period”) at the Melbourne Essential Baby & Toddler Show. Participants in the Promotion may redeem the Promotional Offer when purchasing a maximum of two Eligible Products at the Dyson stand at the Melbourne Essential Baby & Toddler Show through a Dyson representative during the Promotional Period.  
  6. For the purposes of these Terms and Conditions:

  7. a. "Promotional Offer" means a 25% percentage discount off the recommended retail price (RRP) of an Eligible Product (defined below) as communicated on the Website (defined below) at the time the purchase is made.

    b. “Eligible Product” means the following products (subject to stock availability):
    • Dyson Pure Hot +Cool Link™, White/Sliver
    • Dyson Pure Hot +Cool Link™, Black/Nickel
    • Dyson Pure Cool Link™, Desk
    • Dyson Pure Cool Link™, Tower
    • AM10 Humidifier
    • AM09 Hot+Cool™ White/Nickel
    • AM09 Hot+Cool™ Black/Nickel
    • AM07 Tower Fan White/Silver
    • AM06 Desk Fan 300mm Black/Nickel
    • AM06 Desk Fan 300mm White/Silver

    c. The Promoter may add additional Eligible Products to the above list during the Promotional Period, which will be communicated on the Website.

    d. "Website" means shop.dyson.com.au 

  8. To claim the Promotional Offer, individuals must complete the following steps:

  9. a)  visit the Dyson stand at the Melbourne Essential Baby & Toddler Show; and
    b)  purchase up to two (2) Eligible Product(s) via a Dyson representative at the Dyson Stand during the Redemption Period.  The Dyson representative will apply the discount for the consumer at checkout.

  10. The Promotional Offer is only valid for use on a maximum of 2 (2) Eligible Product(s) per person, purchased during the same transaction, within the Promotional Period.
  11. The Promoter reserves the right, at any time, to verify the validity of claims and claimant’s (including a claimant’s identity, age and place of residence) and reserves the right, in its sole discretion, to cancel the order of any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the claim process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
  12. If there is a dispute as to the identity of a claimant, the Promoter reserves the right, in its sole discretion, to determine the identity of the claimant.
  13. If for any reason a claimant does not redeem their Promotional Offer during the relevant Promotional Period, then the Promotional Offer will be forfeited.
  14. The Promotional Offer is not transferable or exchangeable and may not be taken as cash, unless specified otherwise by the Promoter in its absolute discretion.
  15. The Promoter’s decision is final and no correspondence will be entered into.
  16. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any claimant; or (b) to modify, suspend, terminate or cancel the promotion, as appropriate.
  17. Any cost associated with accessing the Website is the claimant’s responsibility and is dependent on the Internet service provider used.
  18. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
  19. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in the Promotional Offer value to that stated in these Terms and Conditions; (e) any tax liability incurred by a claimant; or (f) claiming a Promotional Offer and/or use of the Eligible Product(s).
  20. The Promoter collects personal information ("PI") in order to conduct the Promotion and for the purposes of processing sales. Claiming is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at http://www.dyson.com.au/support/privacy-policy.aspx. The Privacy Policy also contains information about how claimants may opt out, access, update or correct their PI, how claimants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All claims become the property of the Promoter. The Promoter will only disclose claimant’s personal information outside of Australia if such disclosure is in accordance with the Privacy Policy.

Offer 2

  1. The instructions on how to claim and the Promotional Offer (defined below) form part of these Terms and Conditions. Participation in the ‘Essential baby & Toddler Show Offer’ promotion ("Promotion") is deemed acceptance of these Terms and Conditions. This Promotional Offer is not valid in conjunction with any other offer.
  2. The promoter is Dyson Appliances (Aust.) Pty Limited (ABN 50 073 072 509) of 8-10 Mangrove Lane, Taren Point, NSW 2229 (“Promoter”).
  3. Claims are only open to Australian residents aged 18 years and over. Claims are not open to companies, businesses and/or organisations of any description.
  4. Employees (and their immediate families) of the Promoter, Participating Properties (defined below) and agencies associated with this Promotion are ineligible to enter. “Immediate families” means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.
  5. The Promotion will be conducted from 27th April 2018 until 11:59pm (AEST) on 13th May 2018 (“Promotional Period”). The Promotor will distribute promotional card containing information about this Promotion and a unique discount code (“Promotional Card’) at the Dyson stand at the Melbourne Essential Baby & Toddler show. Participants in the Promotion may redeem the Promotional Offer when purchasing a maximum of two Eligible Products on the Website during the Promotional Period.

  6. For the purposes of these Terms and Conditions:

  7. a. "Promotional Offer" means a 15% percentage discount off the recommended retail price (RRP) of an Eligible Product (defined below) as communicated on the Website (defined below) at the time the purchase is made.

    b. “Eligible Product” means the following products (subject to stock availability):

    • Dyson Pure Hot +Cool Link™, White/Sliver
    • Dyson Pure Hot +Cool Link™, Black/Nickel
    • Dyson Pure Cool Link™, Desk
    • Dyson Pure Cool Link™, Tower
    • AM10 Humidifier
    • AM09 Hot+Cool™ White/Nickel
    • AM09 Hot+Cool™ Black/Nickel
    • AM07 Tower Fan White/Silver
    • AM06 Desk Fan 300mm Black/Nickel
    • AM06 Desk Fan 300mm White/Silver

    c. The Promoter may add additional Eligible Products to the above list during the Promotional Period, which will be communicated on the Website.

    d. "Website" means shop.dyson.com.au 

  8. To claim the Promotional Offer, individuals must complete the following steps:

  9. a)  visit the Website, add up to two (2) Eligible Product(s) to their online basket; and
    b)  enter their unique discount code (as specified on the Promotional Card) in the space provided at the checkout and fully complete and submit their online purchase so that it is received during the Redemption Period.

  10. The Promotional Offer is only valid for use on a maximum of 2 (2) Eligible Product(s) per person, purchased during the same transaction, within the Promotional Period.
  11. The Promoter reserves the right, at any time, to verify the validity of claims and claimant’s (including a claimant’s identity, age and place of residence) and reserves the right, in its sole discretion, to cancel the order of any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the claim process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
  12. If there is a dispute as to the identity of a claimant, the Promoter reserves the right, in its sole discretion, to determine the identity of the claimant.
  13. If for any reason a claimant does not redeem their Promotional Offer during the relevant Promotional Period, then the Promotional Offer will be forfeited.
  14. The Promotional Offer is not transferable or exchangeable and may not be taken as cash, unless specified otherwise by the Promoter in its absolute discretion.
  15. The Promoter’s decision is final and no correspondence will be entered into.
  16. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any claimant; or (b) to modify, suspend, terminate or cancel the promotion, as appropriate.
  17. Any cost associated with accessing the Website is the claimant’s responsibility and is dependent on the Internet service provider used.
  18. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
  19. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in the Promotional Offer value to that stated in these Terms and Conditions; (e) any tax liability incurred by a claimant; or (f) claiming a Promotional Offer and/or use of the Eligible Product(s).
  20. The Promoter collects personal information ("PI") in order to conduct the Promotion and for the purposes of processing sales. Claiming is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at http://www.dyson.com.au/support/privacy-policy.aspx. The Privacy Policy also contains information about how claimants may opt out, access, update or correct their PI, how claimants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All claims become the property of the Promoter. The Promoter will only disclose claimant’s personal information outside of Australia if such disclosure is in accordance with the Privacy Policy.