Contact us

Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay.
We are working to bring our wait times back to normal as quickly as possible.

 

Delivery details

Orders will be delivered by one of our approved logistics partners.

If you have any queries regarding your order, please contact aucustomercare@dyson.com

Dyson 30-Day Money Back Guarantee

Dyson’s money back guarantee applies to products purchased on Dyson’s Australian website at www.dyson.com.au and by phone from Dyson’s customer contact centre.

At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund by completing a claim within 30 days of receiving your order.

You can contact us by:

Our customer service team will help to arrange the return of your product, free of charge. You must return the goods in their original packaging along with all included accessories and bonus products (if any). If you have damaged, misused or otherwise failed to take reasonable care of the goods we might not be able to accept the return.

Dyson’s 30-Day Money Back Guarantee is in addition to the consumer guarantees under the Australian Consumer Law.

Full terms and conditions available here.