Delivery & Returns Information | Dyson Australia





Dyson Australia delivery details

Dyson delivery

Delivery within Australia is free for all purchases.

Your order will be delivered by one of our approved logistics partners.

Delivery timings

Current delivery timeline estimates from dispatch are:

  • 1-2 business day for Sydney and Melbourne metro
  • 5-7 business day for the rest of Australia

Our warehouse team will process and dispatch your order on the same day, if the order is received by midday. Otherwise it will be dispatched on the next business day. You will receive confirmation by email once your delivery is dispatched which will include the third-party tracking details of your order.

If you have ordered multiple items, they might be dispatched separately depending on the availability of the different items.

If you're not home to receive your order

If no-one is in when the courier attempts delivery, driver will leave a calling card with instructions on what to do. If your order is being delivered by Australia Post, and you choose the Safe Drop delivery option, this is done at your own risk. We do not recommended this as an option for apartment blocks or houses where there is no private/undercover space for delivery.

We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box where your item will not fit). If this impacts your order, we'll notify you as soon as possible.

Deliveries impacted by bushfires

Due to the ongoing bushfires across Australia, current delivery timeline estimates may be impacted. ​

To find out if your delivery might delayed as a result of this, please see Startrack Alerts for up-to-date information about impacted postcodes.

Returns information

Product Returns

If you have an issue with your Dyson machine, please contact Customer Care on 1800 239 766 between 8am to 6pm (AEST) Monday to Friday, or 8.30am to 4pm (AEST) Saturday and Sunday.

Dyson 45 day Money Back Guarantee

If you change your mind about your order, you can cancel within 45 days of receiving your machine(s) with our Dyson Money Back Guarantee. You can return your machine in the following ways:

  • Contact Customer Care for an Australia Post pre–paid tracking label to attach to your item, then simply take it into your Local AU Post Office who will arrange free return delivery
  • Drop your machine off at your nearest Dyson Service Centre

If you have purchased your machine as part of a Bundle, you can return items individually. However, if you change your mind and do not return everything included in your bundle purchase, your refund will exclude the value of any items you are keeping. These values are based on the item’s individual price on Dyson.com.au at the time you place your order.

Please read the full 45 day Money Back Guarantee Terms & Conditions.