Dyson Australia delivery and returns

 

Delivery update

Australia Post has advised of the potential for delays of deliveries, including delivery of Express Post articles, due to the COVID-19 pandemic. Our delivery services may also implement measures to minimise the risk of contracting or spreading COVID-19. Please refer to the Australia Post website for updated information.

 



Delivery details

Shipping fees:

  • Standard delivery is free
  • Click and collect is free
  • Scheduled delivery is from $10

Your order will be delivered by one of our approved logistics partners.

Delivery timings

Current delivery timeline estimates from dispatch are:

  • 2-5 business day for Sydney and Melbourne metro
  • 7-10 business day for the rest of Australia

Our warehouse team will process and dispatch your order on the same day if the order is received by midday. Otherwise, it will be dispatched on the next business day. You will receive confirmation by email once your delivery is dispatched which will include the third-party tracking details of your order.

If you have ordered multiple items, they might be dispatched separately depending on the availability of the different items.

If you're not home to receive your order

If no-one is in when the courier attempts delivery, driver will leave a calling card with instructions on what to do. If your order is being delivered by Australia Post, and you choose the Safe Drop delivery option, this is done at your own risk. We do not recommended this as an option for apartment blocks or houses where there is no private/undercover space for delivery.

We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box where your item will not fit). If this impacts your order, we'll notify you as soon as possible.

Returns information

Product Returns

If you have an issue with your Dyson machine, please contact Customer Care on 1800 239 766 between 8am to 8pm (AEST) Monday to Friday, or 8.30am to 4pm (AEST) Saturday and Sunday.

Dyson 45 day Money Back Guarantee

If you change your mind about your order, you can cancel within 45 days of receiving your machine(s) with our Dyson Money Back Guarantee. You can return your machine in the following ways:

  • Contact Customer Care on 1800 239 766 between 8am to 6pm (AEST) Monday to Friday, or 8.30am to 4pm (AEST) Saturday and Sunday for an Australia Post pre–paid tracking label to attach to your item, then simply take it into your Local AU Post Office who will arrange free return delivery
  • Drop your machine off at your nearest Dyson Service Centre

If you have purchased your machine as part of a Bundle, you can return items individually. However, if you change your mind and do not return everything included in your bundle purchase, your refund will exclude the value of any items you are keeping. These values are based on the item’s individual price on Dyson.com.au at the time you place your order.

Please read the full 45 day Money Back Guarantee Terms and Conditions.

Talking to us is easy.

You can call us
1800 239 766