Dyson Australia delivery and returns

Delivery details

Delivery update

Temporary disruption to deliveries: We are currently experiencing delays due to Australia Post pausing collections from eCommerce retailers in NSW, VIC and ACT for four days from Saturday 4 Sept 2021 to Tuesday 7 Sept 2021. Please see the Australia Post website for updated information.

Due to the COVID-19 pandemic, our delivery services may also implement measures to minimise the risk of contracting or spreading COVID-19, this may result in the potential for delays of deliveries. Please refer to the Australia Post website for updated information.

Delivery timings

Current delivery timeline estimates from dispatch are:

Business Days
State
Metro
Regional
NSW
2 - 5 days
2 - 6 days
VIC
2 - 6 days
2 - 7 days
QLD
2 - 6 days
2 - 7 days
SA
2 - 6 days
2 - 6 days
WA
2 - 8 days
5 - 9 days
NT
4 - 8 days
4 - 8 days
TAS
3 - 6 days
3 - 6 days

You will receive confirmation by email once your delivery is dispatched which will include the third-party tracking details of your order.

If you have ordered multiple items, they might be dispatched separately depending on the availability of the different items.

Shipping fees:

  • Free Nationwide Standard delivery when you spend $99 or over
  • Nationwide Standard delivery is $10 when you spend less than $99
  • Free Click and Collect when you spend $99 or over
  • Click and Collect is $10 when you spend less than $99
  • Scheduled delivery is from $10
  • Your order will be delivered by one of our approved logistics partners.

    If you're not home to receive your order

    If no-one is in when the courier attempts delivery, the driver will leave a calling card with instructions on what to do. If your order is being delivered by Australia Post, and you choose the Safe Drop delivery option, this is done at your own risk. We do not recommended this as an option for apartment blocks or houses where there is no private/undercover space for delivery.

    We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box where your item will not fit). If this impacts your order, we'll notify you as soon as possible.

    Returns information

    Product Returns

    If you have an issue with your Dyson machine, please contact Customer Care on 1800 239 766 between 8am to 7pm (AEST) Monday to Friday, or 8.30am to 4pm (AEST) Saturday and Sunday.

    Dyson 45 day Money Back Guarantee

    If you change your mind about your order, you can cancel within 45 days of receiving your machine(s) with our Dyson Money Back Guarantee. You can return your machine in the following ways:

    • Contact Customer Care on 1800 239 766 between 8am to 7pm (AEST) Monday to Friday, or 8.30am to 4pm (AEST) Saturday and Sunday for an Australia Post pre–paid tracking label to attach to your item, then simply take it into your Local AU Post Office who will arrange free return delivery
    • Drop your machine off at your nearest Dyson Service Centre

    If you have purchased your machine as part of a Bundle, you can return items individually. However, if you change your mind and do not return everything included in your bundle purchase, your refund will exclude the value of any items you are keeping. These values are based on the item’s individual price on Dyson.com.au at the time you place your order.

    Please read the full 45 day Money Back Guarantee Terms and Conditions.

    Talking to us is easy.

    You can call us
    1800 239 766